Associate IT Service Desk Analyst

3 days ago


Chandigarh, Chandigarh, India Cintra: The Multi-Cloud Database Architects Full time

Cintra has been delivering successful outcomes to our customers for over 20 years.

Our global team of multi-cloud database experts and architects has a complete understanding of cloud database solutions. We deliver quality outcomes for our clients across many industries, and our expertise transforms the way businesses operate by successfully migrating their workloads to the cloud.

We have a global presence with employees in USA, Romania, Brazil, UK and India.



Chandigarh, India | Kickstart Your IT Career with Cintra

Shape the Future of IT with Cintra – A Global Leader in Cloud Transformation

Cintra is revolutionizing the world of multi-cloud integration and managed services. With offices in New York, Dallas, Glasgow, Bristol, and India, we provide innovative IT solutions to enterprises worldwide. We're now looking for ambitious IT talent to join our team and help drive the future of cloud technology

Your Mission

As an Associate IT Service Desk Analyst, you'll be the first line of IT support, playing a vital role in ensuring smooth operations.

24x7 Support: Provide Level 1 IT service desk support to users via email and helpdesk tools.
Incident Management: Track, resolve, and escalate IT issues in accordance with SLAs.
Service Desk Ownership: Manage and maintain efficient service desk processes.
Communication: Effectively communicate with users using our Knowledge Management Tool.
Reporting: Report known outages and service impacts to ensure uninterrupted operations.

What You Bring

Experience with helpdesk tools like JIRA, ServiceNow, or Remedy.
Understanding of ITIL Incident, Change, and Problem Management processes.
Strong communication skills (both written and verbal) in English.
Proficient in Excel (VLOOKUP, Pivot Tables).
Ability to troubleshoot issues effectively under pressure.
Flexibility to work rotating shifts, including weekends.

Bonus Points if you have:
Familiarity with Oracle & Cloud technologies.
ITIL v3 certification (nice to have, not mandatory).

Why Join Cintra?

Global company with career opportunities across the world.
Competitive salary + shift allowance.
Gym membership to support your health and well-being.
Company bonus to reward your contributions.
Mediclaim policy for you and your family's peace of mind.
Continuous learning and career growth opportunities.

Ready to Launch Your IT Career?

Join Cintra today and gain hands-on experience in IT service management and cloud technologies

Cintra Software & Services is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, sexual orientation, gender identity, disability, or any other protected characteristic.

#LI-RG1



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