Principal ServiceNow Platform Engineer

3 weeks ago

Bengaluru, India Tata Consultancy Services Full time

Greetings from Tata Consultancy ServicesRole : Senior Software Developer – ServiceNowExp: 8-12 YearsLocation: BangaloreKey Responsibilities:Lead the design and implementation of ServiceNow Portal experiences for end users, balancing performance, accessibility, and platform best practices.Develop, test, and deploy innovative software solutions using ServiceNow technologies, including Employee Center Pro.Collaborate with product teams, architects, and engineering leads to ensure cross-platform alignment and technical excellence.Provide Tier 3 engineering support, ensuring platform health, stability, and supportability.Act as a peer group leader, ensuring team delivery aligns with platform standards and processes.Serve as an escalation point for complex technical issues and inquiries.Drive UI/UX decisions that meet business requirements and accessibility standards.Understand the implications of design decisions across interconnected systems.Basic QualificationsMinimum 8 years of experience in software engineering or development, with at least 5 years on the ServiceNow platform.Minimum 3 years of hands-on experience with ServiceNow Portal technologies, including Employee Center Pro.Strong proficiency in JavaScript, Java, REST, XML, HTML, and CSS.Deep understanding of ITIL v3 or later and ITSM best practices.Demonstrated experience leading small teams and delivering business outcomes.Strong communication, writing, and executive presentation skills.Experience with agile methodologies (e.G., PMI-ACP, SAFe, ICP-ACC).Preferred QualificationsExperience with multiple platforms and integrations.Advanced certifications in ServiceNow (e.G., Certified Systems Administrator, Certified Application Developer).Additional training in agile, product management, or software engineering.Master’s degree in Computer Science, Engineering, or MBA.EducationRequired: Bachelor’s degree in Computer Science or related discipline.Preferred: Master’s degree in Computer Science, Engineering, or Business Administration.

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