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Support Center Specialist

1 month ago

India Randstad Global Capability Center Full time

**Job Summary:**

We are seeking a talented individual to provide voicemail and chat support for payroll queries, including updating details and resolving inquiries related to taxes and paychecks.

Key Responsibilities:
  • Liaise with internal and external stakeholders to expand knowledge and improve performance.
  • Work on open tickets resulting from missing or incomplete information shared by customers.
  • Provide exceptional customer service through phone calls, addressing payroll queries, updating details, and resolving tax-related issues.
Operational Shift/Training Shift:

Shift timings: 8 am to 8 pm Eastern Standard Time (EST), covering 6.30 pm to 6.30 am Indian Standard Time (IST). Flexibility is expected to match business needs.

Education & Qualifications:

Bachelor's Degree or equivalent with excellent communication skills and a background in Customer Service or Calling.

Key Competencies:
  • Manage large volumes of inbound calls efficiently.
  • Follow established communication scripts for handling different topics.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Escalate issues to supervisors or relevant teams when necessary.
  • Document all call information according to the Standard Operating Procedure.
  • Attend educational seminars to enhance knowledge and performance.
  • Meet personal and team targets.
  • Cultivate customer focus and adaptability to diverse personality types.
  • Excel in time management and possess strong phone and verbal communication skills.
  • Display active listening and typing skills.