Quality Assurance Executive

3 weeks ago


Bengaluru, Karnataka, India Cafe Coffee Day Full time

Job Title: Quality Assurance (QA) Executive – Café Operations

Location: Bangalore

Department: Quality & Compliance

Reporting To: Quality Manager / Area Manager

Job Purpose:

To ensure that all café outlets operate in compliance with food safety standards, hygiene protocols, and company-set quality benchmarks by conducting regular audits, training staff, and initiating corrective actions.

Key Responsibilities:

  • Conduct periodic quality and hygiene audits across cafés.
  • Monitor compliance with FSSAI and other applicable food safety regulations.
  • Ensure adherence to standard operating procedures (SOPs) in food handling, preparation, and storage.
  • Report quality deviations and follow up on corrective and preventive actions (CAPA).
  • Conduct food safety training and refresher sessions for café staff.
  • Perform vendor audits and ensure raw material quality standards are maintained.
  • Maintain documentation related to QA inspections, certifications, and hygiene checks.
  • Assist in implementing new quality control processes and initiatives.

Key Skills Required:

  • Strong knowledge of food safety standards (FSSAI, HACCP, ISO 22000).
  • Good observation and audit skills.
  • Strong documentation and report-writing ability.
  • Basic understanding of café or QSR operations.
  • Ability to travel extensively across café locations.

Qualifications:

  • Bachelor's/Master's degree in Food Technology, Microbiology, Hospitality, or a related field.
  • 1–3 years of experience in a QA/QC role within the food industry, preferably in QSR, café chains, or hospitality sector.

Additional Requirements:

  • Willingness to travel to multiple café outlets as part of regular audits.
  • Good communication skills to train and guide store-level staff.
  • Proficient in MS Office (Excel, Word, PowerPoint).


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