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Customer Support Associate
4 weeks ago
Customer Support Associate
About the RoleWe are seeking a highly skilled and motivated individual to join our dynamic team as a Customer Support Associate.
We are a growing BPO company dedicated to delivering exceptional customer service experiences. Our ideal candidate will have 6 months of BPO field experience and be proficient in English and Hindi languages.
Key Responsibilities:- Deliver top-notch customer support through voice and non-voice channels, providing accurate information and timely solutions to customer inquiries and issues.
- Maintain detailed and accurate records of customer interactions, ensuring seamless communication and issue resolution.
- Collaborate with the team to ensure timely issue resolution, leveraging effective problem-solving skills and a proactive approach towards customer interactions.
- Adapt to rotational shifts, accommodating morning and evening schedules to meet business needs.
- Minimum 6 months of BPO field experience required.
- Essential proficiency in English and Hindi languages.
- Inter or above qualification preferred.
- Strong communication skills, both verbal and written, with the ability to effectively handle customer concerns.
- Flexible to work in rotational shifts, demonstrating a positive and proactive attitude towards customer interactions.
