Store and Guest Operations Manager

2 weeks ago


New Delhi, India Tsokha Lifestyle Full time

Job descriptionJob descriptionLocation: Tsokha Lifestyle Store, Alto-Betim, Goa⏰ Working Hours: 11 AM – 8 PMEmployment Type: Full-timeSalary: ₹15,000 - ₹18,000 per month (based on qualifications & experience)About the Role:We are looking for a dynamic and highly organized Store & Guest Operations Manager to oversee the daily operations of Tsokha Lifestyle Store while also managing guest and property coordination for AnywhereEscapes. This role is ideal for someone who enjoys both retail and hospitality, thrives in a structured environment, and is comfortable handling multiple responsibilities.Key Responsibilities:Tsokha Lifestyle Store (Retail Management)Manage daily store operations, ensuring smooth functioning and a great customer experience.Assist with inventory management, stock updates, and visual merchandising.Handle sales, billing, and cash flow reconciliation.Provide personalized customer service and product recommendations.Coordinate with vendors and suppliers for stock replenishment.Support Sparsha, the founder, with administrative and operational tasks.AnywhereEscapes (Guest & Property Management)Act as a remote guest relations manager, coordinating check-ins, checkouts, and guest requests.Communicate with guests via WhatsApp, calls, and emails to ensure a seamless experience.Coordinate with property staff (housekeeping, maintenance, villa managers) to ensure smooth operations.Handle booking inquiries and assist with guest logistics.Maintain records of guest feedback and operational challenges for continuous improvement.Who You Are:✔ Highly organized, proactive, and good at multitasking.✔ Strong communication and people skills.✔ Tech-savvy, comfortable using WhatsApp, Excel, and basic booking platforms.✔ Freshers are welcome Prior experience in retail or hospitality is a plus.What We Offer:A unique opportunity to work across fashion retail and hospitality.A friendly and vibrant work environment.A chance to be closely involved in the growth of two exciting brands.



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