SVIP Operations

We are seeking a highly professional and service-oriented SVIP Operations & Merchant Partnership Specialist to join our IMO Voice Room team. This role is responsible for managing high-value users (SVIP), coordinating pricing and relationships with coin sellers/merchants, and supporting event initiatives within the voice-chat sector. The ideal candidate is a strong communicator with excellent interpersonal skills, attention to detail, and a genuine interest in the social audio or livestreaming industry.Key Responsibilities1.SVIP Client Management-Provide dedicated 1:1 service support for SVIP clients, ensuring a premium and seamless user experience.-Build long-term relationships with high-value users and proactively identify their needs.-Implement and optimize SVIP service processes to enhance satisfaction and retention.2. Merchant Coordination-Manage communication and partnerships with merchant/seller across various regions.-Monitor buy/supply pricing and ensure alignment with internal standards.-Handle basic operational documentation, including pricing sheets, data reports, and simple contract-related tasks.-Maintain strong professional relationships with merchants to ensure smooth collaboration.3. User Insights & Operational Support-Analyze user feedback and behavioural data to identify key needs and propose service solutions.-Address escalations and provide customised support with accuracy and empathy.-Collaborate with internal teams to enhance user experience and operational efficiency.4. Event & Campaign Support (Preferred)-Support the planning and execution of voice-room events, SVIP activities, and engagement campaigns.-Demonstrate knowledge or interest in the voice-chat or livestreaming ecosystem.Qualifications-Bachelor's degree in marketing, business, communications, or related fields preferred.-1–3 years of experience in sales, customer service, user operations, or account management.-Strong communication and interpersonal skills with high emotional intelligence.-Patient, detail-oriented, trustworthy, and able to manage routine tasks with professionalism.-Ability to work with spreadsheets (Excel/Google Sheets) for simple data processing.-Experience in merchant management or familiarity with merchant ecosystems is a plus.-Prior exposure to IMO, HAGO, Helloyo, or similar audio/livestream products is an advantage.