Help Desk Analyst

2 hours ago

Tiruppur, India ALIANDO Full time

Job Title: Help Desk Analyst Department: Managed Services Position Type: Full TimeLocation: India Remote Company Overview: ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO. At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities. Specifically, the Help Desk Analyst will : Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Supervise monitoring toolsDiagnose and resolve incidents, requests or inquiries.Escalate unresolved incidents to higher support levels following escalation protocols.Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).Track and follow up on open tickets until resolution and closureMaintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the knowledge base and standard operating procedures.Identify recurring issues and propose preventive solutions.Ensure SLA compliance and high-quality service delivery.Participate in continuous improvement initiatives and IT service optimization projects  Qualifications: Excellent communication and customer service skillsStrong problem-solving and analytical thinking.Ability to work under pressure and manage multiple tasks.Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Willingness to learn and grow in IT infrastructure and service management.Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.Ticketing tool - Jira Service desk knowledge will be a plusExpertise 2-3 yearsALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

  • Help Desk Executive

    1 week ago

    Tiruppur, India Tirupur Aadhaar Medical Centre Pvt.Ltd Full time

    **Responsibilites**: The ability to visualize, gather accurate information, articulate, analyze, and handle complex problems is important to ensure productivity and that other areas of the workforce are functioning smoothly for a tactical execution. **Skills**: - Patience. - Empathy.... - Active listening.... - Sense of urgency.... - Good interpersonal...

  • Business Analyst

    2 hours ago

    Tiruppur, India HireFast Full time

    We're Hiring Business Analyst | Earn up to $4000 - 5000/monthShape stories that train the next generation of AI! Create compelling, high-quality written content that helps refine AI communication and creativity.Responsibilities:- Write and edit original content for multiple platforms.- Provide feedback to AI-generated text to improve accuracy.- Research and...

  • Security Operations Center Analyst

    1 week ago

    Tiruppur, India Innova ESI Full time

    Role: SOC Analyst (L2/L3)Experience: 4 -12 YearLocation: MumbaiJob Description:Key Responsibilities:Perform real-time security monitoring, analysis, and incident response for enterprise systems, networks, and applications.Investigate security alerts and correlate events using SIEM tools (e.g., Splunk, QRadar, ArcSight, Azure Sentinel).Conduct threat hunting,...

  • Oracle fusion hcm

    4 days ago

    Tiruppur, India MPC Cloud Consulting Pvt Ltd Full time

    We are looking for a minimum of 5 up to 18 years’ experience in Oracle Fusion HCM Technical/Functional or Techno Functional Consultant with excellent communication & expertise in HCM Modules such as Core HR, Absence, Payroll, Talent Management, Recruitment Cloud, Time & Labor, Health & Safety, Security, Benefit and HR Help Desk (at least 3 modules working...

  • Female Fresher Work From Office Non Voice Process

    3 days ago

    Tiruppur, India Bluez Infomatic solution Full time

    We _**BLUEZ INFOMATIC **_an IT\BPO company allocated at Tirupur, Coimbatore and Udumalapet. **Freshers** 1. Using automated tools to extract data from primary and secondary sources 2. Removing corrupted data and fixing coding errors and related problems 3. maintaining databases, and data systems - reorganizing data in a readable format 4. Using...

  • ▷ [Immediate Start] L1 Support Engineer

    3 weeks ago

    Tiruppur, India SaasAnt Full time

    Description: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...

  • -Male

    1 week ago

    Tiruppur, Tamil Nadu, India Dr Aravinds IVF Fertility centre Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Department: Junior AdminLocation: TiruppurContact Number: Job Summary:The Junior Administrator supports the hospital's administrative operations by performing clerical and coordination tasks. They assist in maintaining records, managing schedules, supporting department heads, and ensuring smooth day-to-day functioning of administrative processes in a...

  • Data Analyst

    1 week ago

    Tiruppur, Tamil Nadu, India A Toddler Thing Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Location:CoimbatoreReports To:E-Commerce ManagerAbout the Role:We're looking for a candidate who can turn numbers into growth stories. You'll dig into ECommerce, sales and marketing data to uncover insights that power smarter decisions and stronger performance.What You'll Do:Collaborate with the E-commerce team during data analysis and reporting.Analyse...

  • Sr. Analyst

    4 weeks ago

    Tiruppur, India GEP Worldwide Full time

    JOB SUMMARY You will work on global client consulting projects with multiple teams across different geographies to help clients achieve their goals in the areas of Supply Chain and Procurement. REQUIREMENTS - Superior quantitative and analytical skills along with business acumen - Strong written and verbal communication skills - Academic excellence and...

  • Data Analyst

    4 weeks ago

    Tiruppur, India Whatjobs IN C2 Full time

    Company Description We are the MEP Learnings Community , a professional network of MEP engineers, consultants, and contractors from the construction industry. We organize technical workshops, networking meetups, and knowledge-sharing sessions to help professionals learn and grow together. Role Description We are looking for a Power BI and Data Analytics...