Senior Customer Success Engineer I

3 weeks ago


Bengaluru, Karnataka, India Rubrik Full time

Job Summary

Senior Customer Success Engineer I

Location: Bangalore, India

About The Team

Rubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik's SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik's customers and partners and works closely with cross functional teams in order to deliver the value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront.

In a world where data is the lifeblood of every organization, Rubrik's Customer Support Team serves as the backbone of our customer's data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customer's data remains protected and available, no matter the challenges that come your way.


About the Job:

Senior Customer Success Engineers provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.Customer Success Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies and cloud deployments. 

What you will Do:

Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills Listen to customer concerns and issues, uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommend / implement appropriate solutions to resolve the problem. Independently diagnose and resolve problems within our sphere of the customer environment Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices Research, troubleshoot and resolve escalated customer issues Provide prompt and accurate feedback to customers Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy Ensure proper recording and closure of all issues Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams Contribute technical content to Rubrik's leading Deployment Guides, Knowledge Base, FAQ's etc.. Demonstrate case management skills for each case by resolving various issues quickly and proactively involving resources as needed to achieve high customer's satisfaction. Produce written designs and documentation regarding proposed or actual cloud deployments

Experience You will need:

6+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administration Must have outstanding problem-solving skills Must have good technical knowledge of Vmware, linux, Kubernetes, Google cloud platform, Aws and azure. Office 365 api, database knowledge preferably MSQL, Scripting Knowledge (Python, Perl…) Automation skills, Micro services architecture, SaaS systems, managing apps on clouds. Knowledge and hands on experience on cloud deployments. Willingness to learn and adapt to the entire technology stack Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues A Bachelor's degree in Computer Science or Engineering.

#LI-DR2



  • Bengaluru, Karnataka, India Rubrik Full time

    Job SummaryLocation Bangalore IndiaAbout The Team Rubrik s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience The team is responsible for delivering post deployment technical support to customers and partners with a wide range of technologies and cloud deployments The team...


  • Bengaluru, Karnataka, India Vodafone Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Success Lead to join our team at Vodafone. As a key member of our sales organization, you will be responsible for driving customer satisfaction and loyalty across our Enterprise client base.Key Responsibilities:Drove end-to-end relationships with Vodafone B2B customers, providing exclusive...


  • Bengaluru, Karnataka, India Bulls I Media Pvt Ltd Full time

    Company Description Welcome to Bulls I Media, a full-service advertising agency dedicated to creating impactful campaigns that resonate with audiences and drive results. Our team combines expertise in digital marketing, creative design, and strategic planning to craft customized solutions that elevate brands. We believe in a data-driven approach to ensure...


  • Bengaluru, Karnataka, India Abha Engineer Full time

    We are looking for a Senior Mechanical Engineer Roles are described below. 1. Manpower Planning. 2. Preparing of Project Cost. 3. Schedule wise work execution. 4. As Drawing & quality work execution. 5. Client & Third Party Manage. 6. Working Team Manage & Review. 7. Reporting to Management. 8. ROB & FOB Fabrication & Erection Work Knowledge.


  • Bengaluru, Karnataka, India Vodafone Full time

    Job OverviewVodafone is seeking a seasoned Customer Success Business Manager to lead the success of our Global Enterprise Customers. As a key member of our team, you will be responsible for developing and executing comprehensive customer success strategies aimed at driving customer retention, satisfaction, and adoption of our services.


  • Bengaluru, Karnataka, India Guided Success Academy Full time

    About the RoleWe are looking for a highly experienced Senior Business Analyst to lead the development of commercial lending products and optimize loan origination processes. The successful candidate will have a deep understanding of business analysis in lending, commercial loan origination systems, and workflow automation.Key responsibilities include...


  • Bengaluru, Karnataka, India SmartBear Full time

    At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Qmetry and Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like...


  • Bengaluru, Karnataka, India SmartBear Full time

    At SmartBear, we believe building great software starts with quality—and we're helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster....


  • Bengaluru, Karnataka, India Nutanix Full time

    Job DescriptionHungry, Humble, Honest, with HeartThe OpportunityDo you love technology Are you ready to transform the way companies work If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.Nutanix (NTNX) is looking for a dynamic Customer Success Representative to deliver exceptional customer...


  • Bengaluru, Karnataka, India Recro Full time

    **Role Description:**We are looking for a highly skilled Application Engineer to join our team. The successful candidate will have a strong background in backend technologies and a proven track record of delivering custom solutions.Key Responsibilities:Design and implement custom applications to meet client requirements,Collaborate with cross-functional...

  • Senior Engineer I

    3 weeks ago


    Bengaluru, Karnataka, India Walter P Moore Full time

    Responsibilities We have an immediate opening for the right individual to join our fast-growing Structural Engineering Services Group in our Bengaluru India office in the role of Senior Engineer I The selected candidate will get opportunity to act as the primary design lead on a variety of structural engineering projects in India and US including...


  • Bengaluru, Karnataka, India Lowe's Full time

    About UsLowe s is a FORTUNE 50 home improvement company serving approximately 17 million customer transactions a week in the U S. With total fiscal year sales of over $97 billion, approximately $92 billions of sales were generated in the U S, where Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates.Our mission is...


  • Bengaluru, Karnataka, India XHire Full time

    About the RoleWe are looking for a Senior Engineering Director to lead our software development teams. The successful candidate will have a deep understanding of software development principles and be able to manage large-scale distributed systems.Key Responsibilities:Design and implement software solutions that meet business requirements.Lead and manage...


  • Bengaluru, Karnataka, India Trellix Full time

    Job Title Customer Success EngineerAbout Trellix Trellix is the cybersecurity company transforming security operations with artificial intelligence AI analytics and automation to create a resilient digital world Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security The platforms...


  • Bengaluru, Karnataka, India Anthology Inc Full time

    Anthology Inc is seeking a highly motivated Senior Manager to lead our Customer Success team. As a Senior Manager, you will be responsible for developing and implementing strategies to drive customer satisfaction and retention.About the RoleThis is a key leadership position that requires a deep understanding of customer needs and preferences. You will work...


  • Bengaluru, Karnataka, India Talentnauts Full time

    About the Role:We're looking for an enthusiastic and client-centric Senior Customer Success Manager to guide our Customer Success Team. As Senior CSM, you will be responsible for managing key client relationships and escalations, onboarding new customers, strategizing to maximize revenue, and implementing continuous improvement initiatives to elevate client...


  • Bengaluru, Karnataka, India Andor Tech Full time

    Job Title: Senior Customer Success LeadAbout the Role:We are seeking a seasoned Customer Success Lead to join our team at Andor Tech.The ideal candidate will have extensive experience in managing high-value customer relationships, driving business growth, and ensuring exceptional customer satisfaction.Key Responsibilities:Develop and execute customized...


  • Bengaluru, Karnataka, India I-novate Technologies Ltd Full time

    Job OverviewI-novate Technologies Ltd is seeking an experienced Backend Software Engineer to join our team. The ideal candidate will have a strong foundation in computer science and expertise in Java, Spring Boot, and Microservices architecture.


  • Bengaluru, Karnataka, India Elsevier Full time

    Would you like to be part of a team that delivers high-quality software to our customers Are you a problem solver who enjoys working collaboratively to achieve business goals About our TeamWe are a software engineering team within the Academic and Government division which helps research institutions track and analyze their research data records About the...


  • Bengaluru, Karnataka, India Lemnisk Full time

    Job Title: Digital Growth Strategist We are seeking a seasoned professional to drive digital growth and revenue for our clients. Key Responsibilities: Develop and execute strategies to increase digital engagement and conversion across multiple verticals. Oversee quarterly/annual revenue targets for key strategic clients, identifying opportunities for...