Microsoft 365 and Wintel Systems Administrator

1 week ago

Hyderabad, India Programmers.io Full time

Job Description:Job Title:Wintel and O365 AdminShift Timings: Its rotational shift. Majorly Day shift IST and EST ( EST will be from home)Location: Hyderabad, Work from OfficeExperience Required:3 - 8 YearsKey Skills: MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc. Key Responsibilities:Respond to and resolve basic technical support tickets, emails, or calls.Log, categorize, and escalate incidents or service requests to L3 teams if required.Monitor system alerts and proactively notify relevant teams.Assist with software installations, basic network troubleshooting, and system access issuesProvide support for password resets, email issues, and end-user device setupsDocument problems and their resolutions in the ticketing system.Maintain hardware and software inventories.Ensure proper communication and follow-up with users until issue resolutionSupport onboarding/offboarding tasks (account creation, laptop setup, etc.).Strong experience in Microsoft 365 Administration:Managing users, licenses, and distribution groupsWorking with Exchange Online, Teams, OneDrive, and SharePointTroubleshooting MFA, compliance, and conditional access issuesAssist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues.Required Skills and Qualifications:Basic understanding of computer systems, mobile devices, Printers and Scanners.Familiarity with Windows, macOS, Office 365, and common enterprise tools.Good written and verbal communication skills.Strong problem-solving and time-management skills.Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.Additional Skills:Remote desktop support tools (e.G., AnyDesk, TeamViewer,ScreenConnect, LogMeIn)Ticketing systems (e.G., ServiceNow, Freshdesk, Zendesk, JIRA)VPN configuration and troubleshooting.Basic scripting (PowerShell or Bash).Experience with antivirus & endpoint security tools.Understanding of SLAs basics.

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