customer service analyst
3 weeks ago
CUSTOMER SERVICE ANALYST
GURGAON, IN, 122001
At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.
Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.
While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including XXX.
At McCormick, we have over a 100-year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.
Position Overview
This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service Analyst will be required to use analytical tools,reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.
Key Responsibilities
Receives, enters and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and
registering customers complaints. Prepares, collects and archives shipping/export documentation. Manages portfolio that includes strategic customers, as applicable.
Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and CS Mgr on order status, issues or outlook.
Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other requests.
Ensures customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.
Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.
Utilize analytical tools, systems and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.
Qualification & Experience
Bachelor's Degree preferred in Customer Service, Supply Chain, Logistics, Business or related field.
Fluent English, additional language/s depending on the portfolio.
1-3 years' experience preferred in Customer Service, Distribution, Logistics or Supply Chain.
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
WHY WORK AT MCCORMICK?
United by flavor. Driven by results.
As a McCormick employee you'll be empowered to focus on more than your individual responsibilities. You'll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it's growing.
Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.
-
Customer Service
4 weeks ago
Gurgaon, Haryana, India NatWest Group Full timeb Customer Service Operations CustomerCustomer Service Operations AnalystClosing date for applications 22 06 2024 Gurugram India Permanent Full Time R-00228404Our people work differently depending on their jobs and needs From hybrid working to flexible hours we have plenty of options that help our people to thrive This...
-
customer service analyst
2 weeks ago
Gurgaon, Haryana, India McCormick & Company, Inc. Full timeAt McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better. Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with...
-
customer service analyst
3 weeks ago
Gurgaon, Haryana, India McCormick & Company Full timeAt McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three...
-
Walk-In Customer Service Analyst
4 weeks ago
Gurgaon, Haryana, India Alight Solutions Full timeWalk-In Drive | Gurugram | Customer Service(Voice)1. Date : 17 to 19th Feb 2025.2. Time : 3.00 pm – 5.30 pm ( Pls reach 15 minutes prior to scheduled time)3. Mode : Face to Face Interview /In Person.4. Contact person : Lalit Kanojia (9582937002)5. Address : Alight Services India Pvt. Ltd,10th Floor, Cyber Greens, Tower D & E, Gurgaon 122002. Near Phase 3...
-
Walk-In Customer Service Analyst
3 weeks ago
Gurgaon, Haryana, India Alight Solutions Full timeWalk-In Drive | Gurugram | Customer Service(Voice)Date : 17 to 19th Feb 2025.Time : 3.00 pm – 5.30 pm ( Pls reach 15 minutes prior to scheduled time)Mode : Face to Face Interview /In Person.Contact person : Lalit Kanojia (9582937002)Address : Alight Services India Pvt. Ltd,10th Floor, Cyber Greens, Tower D & E, Gurgaon 122002. Near Phase 3 Metro...
-
Banking Fraud Analyst
6 days ago
Gurgaon, Haryana, India EXL Service Full timeJob Description:We are seeking a talented and self-motivated candidate to join our team at EXL Service. As a Banking Fraud Analyst, you will play a crucial role in reviewing customers' banking account transaction history to identify unusual trends and suspicious activity.Responsibilities:Conduct thorough reviews of customers' bank accounts, loans, and credit...
-
T3 - Analyst Customer Service
2 weeks ago
Gurgaon, Haryana, India NGA Human Resources, an Alight company Full timeJob DescriptionOur storyAt Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201DOur Values:Champion People u2013 be empathetic and help create a place where everyone belongs.Grow with purpose u2013 Be...
-
Data Analyst Coordinator
6 days ago
Gurgaon, Haryana, India EXL Service Full time**Company Overview:**EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption.Using our proprietary award-winning Business EXLerator Framework, which integrates analytics automation benchmarking BPO consulting industry best...
-
Customer Service Analyst
4 weeks ago
Gurgaon, Haryana, India myGwork Full timeThis job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become...
-
Customer Service Analyst
3 weeks ago
Gurgaon, Haryana, India AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Customer Service Analyst
4 weeks ago
Gurgaon, Haryana, India myGwork Full timeThis job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become...
-
Customer Service Analyst
4 weeks ago
Gurgaon, Haryana, India myGwork Full timeThis job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to...
-
Senior Statistical Data Analyst
13 hours ago
Gurgaon, Haryana, India EXL IT service management Full timeJob OverviewThe company is seeking an experienced Data Analyst Manager to join our team. As a Senior Statistical Data Analyst, you will be responsible for designing and implementing data-driven solutions to drive business growth and optimize customer experiences. This is an exciting opportunity to work with a leading FinTech company and contribute to shaping...
-
Customer Support Analyst
2 weeks ago
Gurgaon, Haryana, India Driffle Full timeWhat is Driffle? Driffle is a global digital goods marketplace specializing in digital gaming products, including games, gift cards, DLCs and more across 140 countries. We offer a convenient and diverse selection, from the newest release to timeless classics, all in one place. Job Summary: We are seeking Customer Support Analysts to join our team and be...
-
Customer Support Analyst
3 weeks ago
Gurgaon, Haryana, India Driffle Full timeWhat is Driffle?Driffle is a global digital goods marketplace specializing in digital gaming products, including games, gift cards, DLCs and more across 140 countries. We offer a convenient and diverse selection, from the newest release to timeless classics, all in one place.Job Summary:We are seeking Customer Support Analysts to join our team and be...
-
ETL Analyst Specialist
5 days ago
Gurgaon, Haryana, India EXL IT service management Full timeJob SummaryEXL IT Service Management is seeking a skilled ETL Analyst Specialist to join our team. As an ETL Analyst Specialist, you will be responsible for designing and developing scalable ETL workflows, creating reports and dashboards, and ensuring data integrity.Responsibilities:1. Develop and maintain ETL workflows using AWS services such as S3,...
-
Service Desk Analyst
4 weeks ago
Gurgaon, Haryana, India AHEAD Full timeAHEAD builds platforms for digital business By weaving together advances in cloud infrastructure automation and analytics and software delivery we help enterprises deliver on the promise of digital transformation At AHEAD we prioritize creating a culture of belonging where all perspectives and voices are represented valued respected and heard We...
-
Quality Analyst and Customer Service Trainer
5 days ago
Gurgaon, Haryana, India Saathi Full timeAt Saathi, we believe that quality is the foundation of success. We are seeking a highly skilled Quality Analyst & Trainer to oversee quality assurance and training in our contact center. The ideal candidate will be responsible for monitoring agent performance, ensuring adherence to company policies, and conducting training programs to improve efficiency and...
-
Senior Business Analyst
17 hours ago
Gurgaon, Haryana, India EXL IT service management Full timeCompany OverviewWe are EXL IT service management, a leading provider of business process and technology services. We help businesses drive growth, improve efficiency, and reduce costs.SalaryThe salary for this position is competitive and based on experience.Job DescriptionWe are seeking an experienced Executive to join our team as a Senior Business Analyst....
-
Senior Business Analyst
19 hours ago
Gurgaon, Haryana, India EXL IT service management Full timeAbout the RoleThis Senior Business Analyst position is an exciting opportunity to join our data analytics team at EXL IT service management.We are looking for a highly skilled and experienced Business Intelligence professional who can lead and mentor a team of analysts to deliver high-quality results.The ideal candidate will have a strong background in data...
