Senior Analyst GSOC

1 week ago

Hyderabad, Telangana, India myGwork Full time

This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Summary Supervise Alarms Monitored/Calls/VMS/Axis Companion, handle Emergency Calls, HOTO (Handover and Takeover of Shifts),Health Check of CCTV/Integrated Devices, Tracking Events Monitored, Maintaining Shift Ops Integrity, GSOC Mailbox Supervision, Generate Reports, Task Assignment, Key performance indicators, Probation Assessment, Training Oversight, Maintaining WPD's, Acting Team Lead, Special Projects About the Role

The responsibilities of a GSOC (Global Security Operations Center) Senior Analyst include:

HOTO (Handover and Takeover of Shifts):

  • Senior Analysts are responsible for ensuring smooth transitions between shifts by conducting thorough handovers and takeovers.
    • They provide updates on ongoing security incidents, share relevant information with relievers, and ensure continuity of operations.

Supervise Alarms Monitored/Calls/VMS/Axis Companion:

  • Senior Analysts supervise the monitoring of security alarms, incoming calls, and the operation of Video Management Systems (VMS) and Axis Companion.
    • They ensure that operators follow established protocols for handling alarms and calls, and they provide guidance or assistance as needed.

Emergency Calls:

  • Senior Analysts handle emergency calls, provide appropriate responses and coordinate with relevant stakeholders.
    • They should prioritize calls based on urgency and severity to ensure timely and effective resolution of incidents.

Health Check of CCTV/Integrated Devices:

  • Senior Analysts overlook regular health checks of CCTV cameras and other integrated security devices, conducted by analysts.
    • Should identify and address technical issues or malfunctions and coordinate with IT or maintenance teams for resolution as needed.
      • Should maintain a tracker of the raised service tickets and their ETAs pertaining to Integrated Security Systems.

Tracking Events Monitored:

  • Oversee events monitored by the analysts in real-time, ensuring that appropriate actions are taken to address them.
    • Should maintain a log of events, documenting details such as time, location, nature of the incident, and response actions taken in detail.
      • Prepare and present incident/country briefs in a very succinct manner.

Maintaining Shift Ops Integrity:

  • Senior Analysts are responsible for maintaining the operational integrity of their shift, ensuring that all tasks and responsibilities are carried out efficiently and effectively.
    • Should monitor analysts' performance, provide mentoring, guidance or coaching as needed, and address any operational challenges or issues that arise during the shift.

GSOC Mailbox Supervision:

  • Senior Analysts oversee the GSOC mailbox, monitoring incoming emails, messages, or notifications related to security incidents, requests for assistance, or other relevant information.
    • Should ensure that emails are promptly triaged, responded to, or escalated as necessary.

Generate Reports:

  • Senior Analysts generate reports on security incidents, alarms, calls, and other operational activities to document performance metrics, trends, and noteworthy events.

Task Assignment:

  • Work on various tasks and projects assigned by leads or management.
    • Participate in various training programs as assigned by the management.

Probation Assessment:

  • Conduct probation assessments for GSOC analysts.
    • Evaluate performance, provide feedback, and determine if probationary goals have been met.
      • Document findings and recommendations.

Training Oversight:

  • Monitor the completion of assigned training modules for team members.
    • Ensure compliance with training schedules and requirements.
      • Provide additional support and guidance as needed.

Special Projects:

  • Assist Team Leads in executing special projects.
    • Provide analytical support, data gathering, and project management assistance.

Maintaining WPD's:

Assist the Team Lead with the below:

  • Update existing Working Practice Documents to reflect current practices.
    • Create new WPDs to streamline and standardize procedures.
      • Ensure all WPDs are clear, comprehensive, and accessible to relevant team members.

Acting Team Lead:

  • Assume the role of Team Lead in their absence.
    • Manage team activities, ensuring continuity of operations.
      • Address any immediate team concerns or issues.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

#LI-DNI

  • GSOC Incident Monitoring

    2 weeks ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary The GSOC Incident Monitoring & Comms Lead is responsible for overseeing the Incidents monitored and coordinated responses to emergencies and incidents within the...

  • GSOC Incident Monitoring

    1 week ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary The GSOC Incident Monitoring & Comms Lead is responsible for...

  • Gsoc Analyst

    3 days ago

    Hyderabad, Telangana, India Flutter Entertainment Full time

    GSOC Analyst CRE Specialist 2 M ABOUT FLUTTER ENTERTAINMENT u200b Flutter Entertainment is a global leader in sports betting gaming and entertainment with annual revenues of 11 7 Bn and a customer base of over 12 million players in 2023 driven by a portfolio of iconic brands including Paddy Power Betfair FanDuel PokerStars Junglee...

  • GSOC Security Systems Lead

    2 weeks ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary The GSOC Security Systems Lead is responsible for overseeing the management and maintenance of all security systems within the Global Security Operations Center. This...

  • GSOC Security Systems Lead

    1 week ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary The GSOC Security Systems Lead is responsible for overseeing the...

  • Global Security Operations Center Strategic Analyst

    5 days ago

    Hyderabad, Telangana, India myGwork Full time

    This role is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Role OverviewThe Global Security Operations Center (GSOC) Senior Analyst plays a critical role in ensuring the smooth operation of the GSOC. This includes overseeing the monitoring of security alarms, incoming calls,...

  • Sports Technology Strategist

    2 days ago

    Hyderabad, Telangana, India Flutter Entertainment Full time

    About the RoleThe GSOC Analyst will play a critical role in ensuring the integrity and security of our systems. This individual will work closely with our development teams to identify potential risks and implement measures to mitigate them. The ideal candidate will have excellent analytical and problem-solving skills, as well as strong communication and...

  • Senior Analyst

    2 weeks ago

    Hyderabad, Telangana, India Roche Full time

    The Position Position Title: Senior Analyst Location: Chennai/Hyderabad Reporting: Manager - Analytics Years of Relevant Experience in Analytics / Pharma/ Biotech domain: 2 - 5 years Job Responsibilities:

  • Senior Financial Analyst

    2 days ago

    Hyderabad, Telangana, India PepsiCo Full time

    Senior Financial Analyst Job SummaryThis is an exciting opportunity to join our finance team at PepsiCo as a Senior Financial Analyst. The successful candidate will be responsible for providing financial analysis and support to our business units.Main ResponsibilitiesProvide financial analysis and support to business unitsDevelop and maintain complex...

  • Senior Data Analyst

    1 day ago

    Hyderabad, Telangana, India Chubb Full time

    **Role Purpose:**We are seeking a highly skilled Data Analyst to join our team in the APAC region. As a Data Analyst, you will be working closely with senior business analysts to perform business requirement gathering for several systems and business processes. Your primary responsibilities will include:Performing data analysis and providing insights to...

  • Senior Financial Analyst

    4 days ago

    Hyderabad, Telangana, India iitjobs, Inc. Full time

    Job Overview:iitjobs, Inc. is seeking a highly skilled Senior Financial Analyst to join our team.This role involves preparation of financial statements, analysis of data to identify trends, and preparation of balance sheet reconciliations.

  • Senior Data Analyst Lead

    2 days ago

    Hyderabad, Telangana, India Accellor Full time

    Job DescriptionThe Senior BI Developer/Analyst will lead and manage BI projects, ensuring they meet business requirements, deadlines, and quality standards. This includes designing, developing, and implementing BI solutions, such as reports, dashboards, and data visualizations, using leading analytics tools.The ideal candidate will collaborate with the BI...

  • Senior Analyst, Digital

    7 days ago

    Hyderabad, Telangana, India myGwork Full time

    This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary We are in search of a Senior Analyst to become an integral member of our team. With about 4-6 years of experience in a Business Analyst role, you will focus on...

  • Senior Business Intelligence Analyst

    7 hours ago

    Hyderabad, Telangana, India Novartis India Full time

    About the RoleNovartis India is seeking a skilled Senior Analyst to join our team. As a Senior Analyst, you will be responsible for analyzing digital marketing initiatives and providing strategic insights to drive business decisions.The ideal candidate will have 3-6 years of experience in a Business Analyst role and expertise in using analytics tools such as...

  • Senior Data Analyst

    6 days ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Job DescriptionThe Senior Data Migration Analyst will play a critical role in shaping the global knowledge economy by analyzing and extracting data from source systems and migrating it to target systems. This includes managing data migration processes, ensuring seamless and accurate data transitions using tools like Alteryx, and applying data validation...

  • Senior Business Analyst

    2 weeks ago

    Hyderabad, Telangana, India Virtusa Full time

    Senior Business Analyst - CREQ195555 Description JD for Business Analyst Responsibility: Business analyst experience performing requirements gathering, elaboration, story creation, acceptance validation etc. Experience in Banking and Financial sector domain. corporate banking experience is preferred Hands-on experience with agile tools like Jira or...

  • Senior ETL Analyst

    3 weeks ago

    Hyderabad, Telangana, India Multiplier AI Full time

    Job Title: Senior ETL Analyst (Python Programming & No Informatica), this is a product developer role for an ETL productLocation: Hyderabad (Onsite)Job Type: Full-TimeAbout Us:Multiplier AI is a leading AI company in India, focusing on healthcare. We help top pharmaceutical companies like Abbott, Cipla, Sun Pharma, Glenmark, and Galderma optimize operations...

  • Senior Cybersecurity Analyst

    7 days ago

    Hyderabad, Telangana, India NTT DATA, Inc. Full time

    **Job Summary**We are seeking a skilled Senior Associate Managed Services Information Security Analyst to join our global team. This role will involve working with client stakeholders to monitor, analyze, and interpret incoming data, providing recommendations to enhance security services.Responsibilities:Monitor security tools to review and analyze security...

  • Senior Analyst

    2 weeks ago

    Hyderabad, Telangana, India Appen Full time

    In Appen, Senior Analyst or Principal Analyst are responsible for ensuring the accuracy and integrity of data within the organization's databases. DPA's would be responsible for handling that tasks related to various posts/web pages/images following the provided client guidelines. Data Processing Associates also assist in improving data quality and...

  • Senior Business Analyst

    3 weeks ago

    Hyderabad, Telangana, India eProSoft Full time

    Senior Business AnalystLocation: Hyderabad, TG. & Vishakhapatnam, APHybrid (Full-time)About Us:eProSoft Inc. is a dynamic and innovative company dealing with healthcare marketing which includes mobile development, big data; cloud computing and branding services which can help your product grow in the online market. We are on the lookout for a skilled...