Excellent Opportunity with HCLTech || Walk-in Drive for OTC
2 days ago
Excellent Opportunity with HCLTech || Walk-in Drive for OTC (1-5Years) @ Bangalore on 20th Dec'25Skills:BillingCollectionDispute Management (under OTC)Date: 20th Dec'25 (Saturday)Time: 10:00 AM - 1:00 PMVenue: HCL Technologies, ITPL, Aviator Building, 8th floor, Whitefield Road, SEZ, Whitefield, Bengaluru, Karnataka 560066 Contact Person: Yanosh (HR)Experience: 1 to 5yrs.Responsibilities:Dispute Management:Dispute Management: Investigate and resolve customer disputes related to billing issues, ensuring timely and accurate resolutions.Billing Queries: Handle and resolve billing-related inquiries from customers, providing clear explanations and solutions.Direct Debit Rejections: Monitor and manage direct debit rejections, coordinating with customers and internal departments to resolve any issues.Customer Communication: Communicate effectively with customers to understand their concerns, explain solutions, and maintain customer satisfaction.Documentation and Reporting: Maintain detailed records of disputes, billing issues, and direct debit rejections, ensuring all information is accurately documented and reported for further analysis.Process Improvement: Identify recurring issues or inefficiencies in billing or dispute management processes and work with the team to recommend improvements.Cross-functional Collaboration: Work closely with the finance, customer service, and operations teams to ensure seamless dispute resolution and billing accuracy.Billing:Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.Monitoring of billing holdsCFM activityManual meter reading entry on behalf of customers/PartnersIdentifying system issues and logging Solution Manger tickets to resolveEnsure business targets on billing completeness, quality and timeliness are achieved.Driving connectivity to ensure billing qualityPromote Portal usage – self-service for meter reading entryAble to work under pressure and reach targets to the best of your abilities.Where problems cannot be personally resolved use judgement to forward issue’s as appropriate and manage their timely resolution.Escalate, to the next level, any unresolved billing issues in a timely manner.And any ad hoc duties as required.To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.To ensure strict adherence to IC & Sarbox requirements.Collection:Excellent analytical and reconciliation skillsAbility to work own initiativeFinancial & commercial awareness / good numerical skills.Problem solving aptitude & abilityRelevant and demonstrable experience of a collections role (Required)Sap ExperiencePC literacy, particularly in MS Office (Windows NT).Demonstrate a customer focused orientationDemonstrate a target focused orientationAbility to work closely with customers & negotiation effective outcomes to their problems.Committed approach to teamwork.Resilient under pressure and able to quickly adapt to unforeseen work demands.Self-motivated and willing to learn new skillsAdaptable to a changing environmentAble to control interactions with customers using persuasion and influencing skills.Excellent communication skills.Ability to liaise with Senior managementLooking for candidate with an immediate to 30-days of notice period.
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Excellent Opportunity Walk
2 weeks ago
Chennai, India HCLTech Full timeExcellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25Skill 1: OTC, Dispute Management/Dispute ResolutionAnalyze recurring dispute trends and identify root causes.Collaborate with cross-functional teams to resolve medium-complexity disputes.Prepare and present dispute dashboards to stakeholders.Recommend...
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Excellent Opportunity Walk
2 weeks ago
Chennai, India HCLTech Full timeExcellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25Skill 1: OTC, Dispute Management/Dispute ResolutionAnalyze recurring dispute trends and identify root causes.Collaborate with cross-functional teams to resolve medium-complexity disputes.Prepare and present dispute dashboards to stakeholders.Recommend...
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Excellent Opportunity Walk
2 weeks ago
Chennai, India HCLTech Full timeExcellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25Skill 1: OTC, Dispute Management/Dispute ResolutionAnalyze recurring dispute trends and identify root causes.Collaborate with cross-functional teams to resolve medium-complexity disputes.Prepare and present dispute dashboards to stakeholders.Recommend...
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Excellent Opportunity Walk
2 weeks ago
Chennai, India HCLTech Full timeExcellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec‘25Skill 1: OTC, Dispute Management/Dispute ResolutionAnalyze recurring dispute trends and identify root causes.Collaborate with cross-functional teams to resolve medium-complexity disputes.Prepare and present dispute dashboards to stakeholders.Recommend...
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Excellent Opportunity Walk
2 weeks ago
Chennai, India HCLTech Full timeExcellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25Skill 1: OTC, Dispute Management/Dispute Resolution- Analyze recurring dispute trends and identify root causes.- Collaborate with cross-functional teams to resolve medium-complexity disputes.- Prepare and present dispute dashboards to stakeholders.-...
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Excellent Opportunity Walk
2 weeks ago
Chennai, India HCLTech Full timeExcellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25 Skill 1: OTC, Dispute Management/Dispute Resolution Analyze recurring dispute trends and identify root causes. Collaborate with cross-functional teams to resolve medium-complexity disputes. Prepare and present dispute dashboards to stakeholders....
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Excellent Opportunity Walk
2 weeks ago
Chennai, India HCLTech Full timeExcellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25 Skill 1: OTC, Dispute Management/Dispute Resolution Analyze recurring dispute trends and identify root causes. Collaborate with cross-functional teams to resolve medium-complexity disputes. Prepare and present dispute dashboards to stakeholders....
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Excellent Opportunity Walk
2 weeks ago
Chennai, India HCLTech Full timeExcellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25 Skill 1: OTC, Dispute Management/Dispute Resolution - Analyze recurring dispute trends and identify root causes. - Collaborate with cross-functional teams to resolve medium-complexity disputes. - Prepare and present dispute dashboards to stakeholders. -...
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Excellent Opportunity Walk
2 weeks ago
Chennai, India HCLTech Full timeExcellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25 Skill 1: OTC, Dispute Management/Dispute Resolution - Analyze recurring dispute trends and identify root causes. - Collaborate with cross-functional teams to resolve medium-complexity disputes. - Prepare and present dispute dashboards to stakeholders. -...
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Excellent Opportunity Walk
2 weeks ago
chennai, India HCLTech Full timeExcellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 5th to 7th Dec'25 Skill 1: OTC, Dispute Management/Dispute Resolution Analyze recurring dispute trends and identify root causes. Collaborate with cross-functional teams to resolve medium-complexity disputes. Prepare and present dispute dashboards to stakeholders....
