Support Engineer

4 weeks ago

Cochin, Kerala, India CONNECTING 2 WORK Full time

Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Responsibilities

Manage customer expectations regarding estimated response times for issue resolution Gather all the required information needed and provide to next level support (L2) for quick/accelerated investigation and to deliver fixes within SLA timelines To support/resolve software and technical questions from the end users of the client efficiently and effectively On need basis, discuss with the business teams to seek additional details about the issue. Prioritise the ticket with the right severity levels based on business impact understanding from the client. Collaborate with all the product support team members to properly manage client inquiries and escalate when appropriate. Own software product issues of the client from initial reporting to resolution, communicating the progress/resolutions on a regular basis. Run monitoring reports for usage, performance, and/or availability. Gather the logs from the software product and also the app server and perform the initial investigation

Requirements

Relevant application support experience and strong client interaction experience, troubleshooting skill. Preferred prior experience in L2 support in production software Experience in any technical languages preferably PHP, Node, Javascript, Html and experience in database technologies. Communicating with clients (verbal & written) and possess strong active listening skills Flexible to work in 24/7 environment (Rotational shifts)

  • Support Engineer

    3 weeks ago

    Cochin, Kerala, India PracticeSuite, Inc. Full time

    Roles & Responsibilities: Manage, prioritize, and resolve escalated technical support tickets, ensuring that critical client issues are addressed promptly and effectively. Serve as the point of contact between the support team, engineering, and data services teams to facilitate clear communication and quick resolution of complex technical issues. Handle...

  • Support Engineer

    4 weeks ago

    Cochin, Kerala, India PracticeSuite, Inc. Full time

    Roles & Responsibilities: Manage, prioritize, and resolve escalated technical support tickets, ensuring that critical client issues are addressed promptly and effectively. Serve as the point of contact between the support team, engineering, and data services teams to facilitate clear communication and quick resolution of complex technical issues. ...

  • Sales and Support Engineer

    5 days ago

    Cochin, Kerala, India beBee Careers Full time

    Kerala Sales Representative Job DescriptionWe are seeking an experienced sales representative to join our team in Kerala. The successful candidate will be responsible for selling and supporting various engineering solutions to clients across the region.Key Responsibilities:Selling and supporting engineering solutions to clients in Kerala.Developing and...

  • Technical Support Engineer

    2 weeks ago

    Cochin, Kerala, India zenda Full time

    Company Background:zenda is a financial technology partner to schools, colleges & nurseries, building products exclusively for the education sector. It helps institutions improve collection efficiency, digitize all payments and offers flexibility to parents.Launched in 2021, zenda is present in 40% of all UAE K-12 schools and ~600 schools across markets,...

  • GCP Engineer

    6 hours ago

    Cochin, Kerala, India beBee Careers Full time

    About the Role:We are looking for a talented GCP Engineer - Infrastructure Support to join our team. As a key member of our cloud operations team, you will be responsible for managing and maintaining Google Cloud environments across multiple client projects.">Your role will involve incident response, troubleshooting, performance monitoring, and ensuring high...

  • Google Cloud Platform Support Engineer

    6 hours ago

    Cochin, Kerala, India beBee Careers Full time

    Infrastructure Support Engineer for GCPWe are seeking a highly skilled Infrastructure Support Engineer for GCP to join our team. As a key member of our cloud operations team, you will be responsible for managing and maintaining Google Cloud environments across multiple client projects.">Your role will involve incident response, troubleshooting, performance...

  • Denodo Support Engineer Position

    2 weeks ago

    Cochin, Kerala, India Insight Global Full time

    Company Overview">Insight Global is a global workforce solutions company that connects talented professionals with the best job opportunities. Our mission is to make a difference in people's lives by providing them with meaningful work experiences.SalaryThe salary for this position ranges from 1.3-1.6 Lacs per month, offering a competitive compensation...

  • Support Engineer

    1 week ago

    Cochin, Kerala, India beBee Careers Full time

    Job Description:We are looking for a highly skilled Support Engineer to join our team. In this role, you will be responsible for facilitating communication between the support team, engineering, and data services teams to resolve complex technical issues quickly.Key Responsibilities:Responsible for managing client escalations, using strong technical...

  • Database Support Engineer

    2 weeks ago

    Cochin, Kerala, India IQVIA Full time

    Company Overview:IQVIA is a leading healthcare company that combines expertise, technology, and analytics to create connected intelligence.We are committed to patients, sites, customers, and each other.Job Description:As a Senior Database Support Engineer at IQVIA, you will be responsible for providing level 3 support for internal and external end-users for...

  • Sap Denodo Support Engineer

    2 weeks ago

    Cochin, Kerala, India Insight Global Full time

    9:30 pm IST to 6:30 AM IST - Night ShiftFully Remote in IndiaRate: 1.3-1.6 Laks per MonthJob Description:Required Skills:5-7 years of experience within DenodoIncident and Change Management ExperienceCapacity Management and Life Cycle Management experienceExperience with disaster recovery testingExperience with Code Review, Code Optimization and Platform...