SNow Devloper OM

Contract Type: Contract (Long-term)

Location: Full remote from India

Start Date: ASAP

Languages Required: Fluent English

Experience Required: Minimum 6+ years, with at least 3 years in ServiceNow Order Management

Education: Engineering degree / University degree in Computer Science, Ergonomics, or related field (Bac+5 preferred)

Required Skills

Technical & Functional Expertise:

• Strong hands-on experience in ServiceNow development (6+ years total, 3+ years in Order Management).
• Good knowledge of ServiceNow modules: CSM, ITSM, SPM.
• Strong expertise in CSDM.
• Deep understanding of Workspaces, UI Builder, Flow Designer.
• Proficiency with integrations (scripted APIs, Integration Hub).
• Excellent knowledge of ServiceNow platform and core features (CMDB, applications, shared capabilities).
• Practical experience in portal management & customization.
• Strong experience in Service Catalog definition and setup.
• Ability to design, prototype, and transform ideas into ServiceNow solutions.
• Knowledge of sales and ordering processes (SPM processes a plus).

Professional Skills (Methods & Processes):

• Strong problem-solving and analytical skills.
• Experience collaborating with architects, BAs, and tech leads.
• Capable of translating user stories into ServiceNow features with minimal customization.

Soft Skills:

• Fluent English with excellent communication skills (ability to explain complex topics to non-IT stakeholders).
• Fast learner with proactive attitude.
• Strong teamwork skills – able to support and collaborate when challenges arise.

Note: As part of the selection process, candidates will undergo a technical assessment.

Mission Description

You will join a core ServiceNow transformation program, with a focus on Order Management and Delivery processes.

Key Responsibilities:

• Develop enhancements identified during UAT and review existing designs for improvements.
• Implement ServiceNow OM and CSM solutions, including:
• Simple order capture and orchestration.
• Complex order capture and orchestration with links to SPM & CSM.
• Integrations with third-party tools.
• Collaborate with ServiceNow Architect and tech leads to design and implement best-practice ServiceNow solutions.
• Ensure solutions align with platform standards and minimize customizations.

Nice to Have

• Exposure to large-scale digital transformation projects.
• Familiarity with global enterprise environments.
• Knowledge of SPM processes.

Contract Details

• Type: Freelance / Contract
• Duration: Long term
• Remote Work: 100% remote from India
• Compensation: Competitive (to be discussed based on profile)