Support Ops Manager I, ML Data Operations, FBA Support Operations
3 weeks ago
Key job responsibilities
•Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
•Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.
•Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
•Partner and communicate with stakeholders to ensure consistent employee experience.
•Lead team meetings focused on team performance, policy and site updates, and team-building activities.
•Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
•Initiate and drive process improvements.
Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.
BASIC QUALIFICATIONS
•Should be currently in people management role with a minimum of one year of direct people management experience.
•Any graduate and above (or) an equivalent degree with people managerial experience.
•Demonstrated team-building skills within own team or across other teams.
•Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.
•Demonstrated skill in developing and implementing new strategies and procedures.
•Demonstrated ability to devise and communicate administrative and procedural decisions.
•Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.
•Proven ability to report and analyze data.
•Demonstrated ability to initiate and drive process improvements.
PREFERRED QUALIFICATIONS
People Management Skills:•Demonstrated ability to develop, direct, and manage a team.
•Skilled in developing and implementing new processes and procedures.
•Ability to organize, prioritize and schedule work assignments.
•Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).
•Demonstrated passion for delivering a positive Customer experience.
•Ability to perform ambiguous tasks without guidance and support.
•Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units.
•Can adapt well to changing circumstances, direction, and strategy.
•Ability to manage team performance through training, coaching, and process improvement.
Communication Skills:
•Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community.
•Demonstrated team building skills: within own team/across other teams.
•Ability to provide objective performance feedback.
•Ability to maintain composure in critical situations and communicate clearly with both internal and external Customers.
•Excellent documentation skills.
Continuous Improvement:
•Strong history of proposing ideas for new metrics and tools.
•Ability to own data collection and reporting for deep dives and escalations.
Note: This is not a virtual or hybrid role. candidate should be open to work from office all 5 days.
-
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONFulfillment By Amazon FBA is built around Amazon s world class capability in ordering fulfillment transportation and customer service By leveraging our current scale and supply chain FBA can provide a low-cost alternative for fulfillment and enable third party Sellers to rapidly grow their business FBA is one of the strategic long-term...
-
Bengaluru, Karnataka, India Amazon Full timeSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon's world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business....
-
Bengaluru, Karnataka, India ADCI HYD 13 SEZ Full timeFulfillment By Amazon (FBA) is built around Amazon's world class capability in ordering, fulfillment, transportation and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable third party Sellers to rapidly grow their business. FBA is one of the strategic long-term opportunities...
-
Bengaluru, Karnataka, India Amazon Full timeFulfillment By Amazon (FBA) is built around Amazon's world class capability in ordering, fulfillment, transportation and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable third party Sellers to rapidly grow their business. FBA is one of the strategic long-term opportunities...
-
Bengaluru, Karnataka, India ADCI - Karnataka Full timeFulfillment By Amazon (FBA) is built around Amazon's world class capability in ordering, fulfillment, transportation and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable third party Sellers to rapidly grow their business. FBA is one of the strategic long-term opportunities...
-
Bengaluru, Karnataka, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:Fulfillment By Amazon (FBA) is built around Amazon's world class capability in ordering, fulfillment,...
-
Support Ops Specialist, FBA Support Operations
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAmazon is seeking highly motivated Investigation associates for its Fulfillment by Amazon's (FBA) Support Operations site in Bangalore and Hyderabad. FBA is a growing business built around Amazon's world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost...
-
Support Ops Specialist, Support Operations
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAmazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon's (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon's world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost...
-
Support Ops Specialist, Support Operations
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeAmazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon's (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon's world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost...
-
Support Ops Specialist, Support Operations
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeAmazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon's (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon's world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost...
-
Support Ops Specialist, Support Operations
4 weeks ago
Bengaluru, Karnataka, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon's (FBA)...
-
Support Ops contractual, Support Operations
3 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAmazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon's (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon's world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost...
-
Fulfillment Support Operations Manager
3 days ago
Bengaluru, Karnataka, India Amazon Full timeThe FBA Support Operations team plays a critical role in ensuring consistency and fairness in evaluating Seller reimbursement requests. We believe consistency is the foundation of our world-class service to Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests.We are looking for a highly...
-
ML Operations Engineer
4 weeks ago
Bengaluru, Karnataka, India EXL Full timeJob Description Key Responsibilities: Actively own and manage client deliverables. Design solution architectures and pipelines for ML applications. Create ML prototypes, design ML systems, develop automated ML application pipelines (across data collection, processing, cleaning, transformation etc. aspects) under the constraints of scalability, correctness,...
-
Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full timeWant to join the Earth's most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a...
-
ML Operations Engineer
2 weeks ago
Bengaluru, Karnataka, India EXL Full timeSkills/ Qualifications Required: Relevant experience in ML Engineering/ ML Ops role with an end-to-end understanding of ML based project's solution design & architecture, development, implementation & deploymentShould fulfill all the standard MLOps level 2 requirements for CI/CD + CT pipeline automationStrong grasp & hands on experience with production ready...
-
ML Operations Engineer
1 week ago
Bengaluru, Karnataka, India EXL Full timeSkills/ Qualifications Required: Relevant experience in ML Engineering/ ML Ops role with an end-to-end understanding of ML based project's solution design & architecture, development, implementation & deployment Should fulfill all the standard MLOps level 2 requirements for CI/CD + CT pipeline automation Strong grasp & hands on experience with production...
-
Team Manager, ML Data Ops
2 weeks ago
Bengaluru, Karnataka, India Amazon Full timeWhenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.Our vision is to create business value by delivering...
-
Team Manager, ML Data Ops
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full timeWhenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.Our vision is to create business value by delivering...
-
Tranportation Specialist, FBA
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeFulfillment by Amazon (FBA) is an Amazon service for third-party sellers – enabling them to provide fast and efficient delivery to their customers. FBA enables Selling Partners to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last...
