MS Teams with Enterprise Voice Expert

6 days ago

Noida, India HCLTech Full time

MS Teams with Enterprise Voice Expert

Locations: Chennai, Bengaluru, Noida, Pune & Hyderabad locations

Years of Experience - 5+ yrs

Required Skill: MS Teams, O365, Enterprise voice

Job Description

  • Experience in Microsoft Teams EV,
  • MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and MTR environment.
  • Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical.
  • Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.
  • Troubleshoot Teams client issues.
  • Troubleshoot meeting creation and scheduling issues.
  • Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices Troubleshoot Direct Routing connectivity

PRIMARY RESPONSIBILITIES:

  • Experience on Microsoft Teams with Enterprise Voice is must
  • Experience on AudioCodes/Sonus Gateways/Downstream SBCs
  • Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams
  • Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations.
  • Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS.
  • Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
  • Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.
  • Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
  • Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
  • Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
  • Good knowledge on Active Directory & Domain Services, Certificate Authority
  • Knowledge on PowerShell Scripting
  • Knowledge on Call detail Recording tool

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