Customer Service Executive – Mumbai, India

3 weeks ago


Navi Mumbai, Maharashtra, India Keplin Group Limited Full time

Customer Service Executive – Mumbai, India (On-Site)Location:  MumbaiWorking Hours:  Flexible start time between 11:00 AM and 12:00 PM IST (9.5-hour shift including a 30-minute break)Typical Salary Range:  ₹3–₹5 LPA (based on experience)Department:  Customer SuccessJoin  Keplin Group Limited , a UK-based FMCG company, as a  Customer Service Executive  in our new  Mumbai office . You'll play a vital role in delivering high-quality support to our customers across platforms like Amazon, eBay, and our online retail channels.If you have excellent communication skills, a customer-first mindset, and experience in an eCommerce support environment—we'd love to hear from you.What You'll Do:Respond to customer queries via phone, email, and live chatHandle product questions, order tracking, returns, and warranty claimsManage Amazon/eBay customer service and courier/claim queriesMaintain accurate customer records and case follow-upsCollaborate with warehouse, operations, and supply chain teamsContribute to documentation and support process improvementsWhat We're Looking For:1–3 years of customer service experience (eCommerce preferred)Excellent spoken and written EnglishExperience with Amazon, eBay, returns, claims, and ticketing systemsProficient in Microsoft Office & customer support tools (e.g., eDesk)Calm, empathetic, and customer-focused personalityWhy Join Keplin Group?Work for a UK-headquartered global businessBuild a career in eCommerce customer service₹4.5–₹6 LPA + PF, ESIC, paid time offClear path for career progressionOffice-based in MumbaiFlexi start time for work-life easeApply Now:Send your  CV and cover letter  to  careers@keplin-group.comSubject:   Customer Service Executive – Mumbai Application



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