Customer Success, Manager Customer Success, Sr Manager Customer Success, AD Csutomer Success, AD CS, Manager CS

4 weeks ago


Gurgaon, Haryana, India Michael Page Full time
Our client is a profitable SaaS firm part of a large group Be part of an impactful role

About Our Client

Our client is a large-sized firm in the Software sector of the Technology & Telecoms industry, renowned for its innovative solutions and commitment to excellence.

Job Description

Delivering Customer Success by monitoring performance KPIs on a weekly basis, performing RCA if growth is not as planned / at par with industry benchmarks. Oversee & monitor delivery of all operational requirements of the client with regards to the product plan activated for the client. Constantly work with clients, technology & operations team to implement upgrades within client's existing plan to make sure that the client is fully utilizing all features available to them to be successful on our platform. Pitch for upsells using the right consultative approach, strategy & planning for moving the customers to higher plans in order to unlock more features to deliver better performance and engagement to their locations. Pitch for cross-sells using the right consultative approach for moving the clients to other products offered within our suite of hyper-local marketing. Manage the complete commercial relationship with clients to make sure all financial and legal processes are followed for billing, realization & renewals. Build insights on clients performance data - spotting trends, deviation from benchmarks etc. and engage with clients for regular performance reporting & insightful reviews. Work closely with Customer Success teams of other products to conduct demos with your existing customers

The Successful Applicant

A successful 'AD - Customer Success' should have:

Relevant Work Experience of 8 -12 Years in digital planning & servicing preferably focused on digital media including performance-based campaigns through Google's Advertising Platforms / Mar-tech / Ad-tech firm. Minimum education qualification - Bachelor's Degree from a reputable institute. Post Graduate Degree in Management will be an advantage. Excellent pitching & presentation skills. Candidates who have an experience in a SAAS business will be preferred.

  • Gurgaon, Haryana, India Builder Full time

    About Builder aiWe re on a mission to make app building so easy everyone can do it - regardless of their background tech knowledge or budget We ve already helped thousands of entrepreneurs small businesses and even global brands like the BBC Makro and Pepsi achieve their software goals and we ve only just started was voted as one of 2023 s Most...


  • Gurgaon, Haryana, India Builder Full time

    About We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started. was voted as one of 2023's 'Most Innovative...


  • Gurgaon, Haryana, India PubMatic Full time

    Customer Success Operations Manager, USJob DescriptionThe successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your...


  • Gurgaon, Haryana, India PubMatic Full time

    Customer Success Operations Manager, US Job Description The successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule....


  • Gurgaon, Haryana, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Hybrid)Type: Fulltime with Bay OneResponsibilities:Skills RequiredMust have CSM experience in technology industry with tools similar to Jira, SFDC, Service Now, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, AribaCommunication and interpersonal skillsProblem-solving and analytical thinkingProduct...


  • Gurgaon, Haryana, India PUBMATIC Full time

    PubMatic Nasdaq PUBM is an independent technology company maximizing customer value by delivering digital advertising s supply chain of the future PubMatic s sell-side platform empowers the world s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return...


  • Gurgaon, Haryana, India RegisterKaro Full time

    Job Title : Customer Success Manager Employment Type : Full-time Job Summary We are looking for a proactive and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes through the effective use of our products and services. You will focus on building strong,...


  • Gurgaon, Haryana, India Elsevier Full time

    Customer Success ManagerDo you have experience as a Customer Success Manager Are You a team Player About Our TeamOur Academic Government team helps our communities accelerate knowledge for a better world by helping to establish discover and advance knowledge We do this by turning scientific discoveries into peer reviewed knowledge hosting the worlds...


  • Gurgaon, Haryana, India Holiday Tribe Full time

    About Us:  Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    About UsGlood - Personalization & Experience For Shopify is a dynamic company that values customer success as the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform.


  • Gurgaon, Haryana, India AiSensy Full time

    About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...


  • Gurgaon, Haryana, India AiSensy Full time

    About AiSensy AiSensy is a WhatsApp-based marketing and engagement platform that helps businesses grow their revenues via WhatsApp. Enabling 50,000+ businesses with WhatsApp engagement and marketing 400cr+ WhatsApp messages done between businesses and users via AiSensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High impact...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do.We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform.If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...


  • Gurgaon, Haryana, India AiSensy Full time

    About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.- Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing- 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy- Working with top brands like Skullcandy,...


  • Gurgaon, Haryana, India myGwork Full time

    This job is with Elsevier, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Customer Success Manager Do you have experience as a Customer Success Manager?Are You a team Player?About Our...


  • Gurgaon, Haryana, India AiSensy Full time

    About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...