Executive - AOCC

Job Description

1.Overall In-charge of the Day-to-day functioning of the AOCC in a manner which is compliant with the `regulatory requirements and in accordance with various BIAL regulations, objectives, and philosophy.

2. Synchronize performance of all Airport process and sub-process so as to ensure that the Quality, Efficiency and Punctuality objectives of BIA are achieved in real time operations.

3. Manages the process of passenger, baggage's, aircraft, and information at real time to achieve the airport objective of efficiency, safety, and punctuality without losing service quality.

4. Implements the Management approved Standard Operating Procedures pertaining to AOCC.

5. Carries out day to day functioning of the AOCC in a manner which is compliant with the regulatory requirements and is in accordance with various BIAL regulations, objectives, and philosophy.

6. Implements the resource allocation concept of the airport as defined in the seasonal plan.

7. Conducts Airport Operations in accordance to the various regulations by DGCA and BCAS.

8. Continuously monitors the AOCC stakeholder's performance as per the process defined.

9.Manage airport processes/resources in a pro-active manner and ensure prevention of operational `bottlenecks

10. Conduct operations of Airport Operation Control Centre, in a manner to achieve the Airport's `objective of Efficiency, Safety and Punctuality without losing Service quality with assistance from team.

11. Coordinate and synchronize all processes and sub-processes at the airport, in real time.

12. Action all relevant procedure during cancelled flight planned & unplanned.

13. Responsible for achieving optimum levels of coordination with all Airport partners to ensure that the entire airport processes function well.

14.Ensure the basic data for all the aircrafts are entered in the system as per the defined procedure and Ensure very high quality Data input into Airport operational database, so as to ensure accurate and timely `information to passengers and accurate billing in the prescribed format.

15.Regular audit of basic data in AOS system and process to be implemented as per process defined in PCM (Process Change Management)

16.Coordinate and synchronize all processes and sub-processes at the airport, in real time.

17. Shall be responsible for accuracy and informative data into daily management report.

18. Manager along with team shall be responsible to achieve optimum levels of coordination with all Airport `partners to ensure that all the airport processes function well.

19. Ensure accurate mapping is done for Integrated Management System process for AOCC. Ensure the information is sourced and disseminated to various stake holders for effective use of all fixed resources and on time performance.

16. Always try to sell the AOCC concept to all new partners and brief about AOCC to visitors if any.

17. Ensure all operations related reports are send to appropriate stakeholders and adhere to timelines.

Industry Type: Aviation

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Experience: 9 to 14 Only