Sr. Engineer I
3 weeks ago
Reporting to the NOC Manager and Shift manager, the NOC engineer role is a demanding but rewarding role that requires a broad range of skills. We’re seeking a self-motivated candidate with the ability to continually improve and learn.What You'll Do
Roles and Responsibilities:
24x7 proactive monitoring and support of the live and staging infrastructure
Investigate and react to any live issues that occur.
Prepare and execute periodic releases both infrastructure and software.
Act as an escalation point for issues flagged through customer channels.
Partake in the design and improvement of processes and activities related to the role.
Handle service requests, incident problems and change requests in line with ITIL v4 best practice.
Members of our NOC team are great team players; they are passionate about technology and their jobs with a proactive and flexible attitude and an ability to tackle day to day tasks and projects with an attitude that enables them to constantly take onboard new skills.
Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. It is essential that the person applying for this position is comfortable with shift work – The NOC offers 24x7 coverage.
Required Skills and Experience:
6 years experience in a technical support / operational role
All-round, with broad scope technology knowledge, specifically Linux.
Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
A working knowledge of monitoring tools, both event management and metrics
Good problem-solving method and approach
Evidence of accountability and ownership when managing incidents.
Ability to analyse logs and troubleshoot issues.
Excellent attention to detail and organisational skills
Docker/Kubenetes experience
Virtualisation – Open Stack, VMWare
Cloud Platform experience – Google GK, Amazon EKS
Experience with code repositories GitHub/GitLab
Experience with CI/CD pipelines
Experience with DNS/HTTPS certificates.
Experience with orchestration tools Ansible and Ansible Tower.
Experience with event workflow ticketing systems, for example Zendesk / Jira
Bachelor’s Degree in Computer Science, Engineering or related field, or its equivalent.
Why Aristocrat?Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Travel ExpectationsNone-
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