Site Reliability Engineer

JOB RESPONSIBILITIES:

● Work with stakeholders such as product owners and Engineering to define

service level objectives (SLOs) for system operations.

● Track performance against SLOs in partnership with monitoring teams or other

stakeholders, and ensure systems continue to meet SLOs over time.

● Create dashboards and reports to communicate key metrics.

● Create software to improve performance, scalability, and stability of systems.

● Collaborate with development teams to promote the concept of reliability

engineering during all phases of the software development lifecycle to detect and

correct performance issues and meet availability goals.

● Design, code, test, and deliver infrastructure software to automate manual

operational work (i.e., "toil").

● Participate in operational support and on-call rotation shifts for supported

systems and products.

● Conduct blameless post mortems to troubleshoot priority incidents.

● Perform analytics on previous incidents to understand root causes and better

predict and prevent future issues.

● Use automation to reduce the probability and/or impact of problem recurrence.

● Identify, evaluate, and recommend monitoring tools and diagnostic techniques to

improve system observability.

● Participate in system design consulting, platform management, capacity planning

and launch reviews.

● Collaborate and share lessons learned regarding performance and reliability

issues with all stakeholders including developers, other SREs, operations teams,

and project management teams.

● Participate in communities of practice to share knowledge and foster continuous

improvement.

● Remain current on site reliability engineering methods and trends such as

observability-driven development and chaos engineering.

● Drive continuous improvement in software quality and infrastructure reliability and

resilience.

● Oversee, design, implement, and manage DevOps capabilities using continuous

integration/continuous delivery toolsets and automation.

● SRE engineer will focus on Application Performance Monitoring (APM) including

Design, Solution, POC, profiling and tuning application compute and data nodes

and resources. Some key duties of this role are:

● Assist in defining SRE and Observability architecture, design

● Analyze, Implement new features of SRE and Observability Platform

● Full stack monitoring across all layers

(Infrastructure/Network/Database/Application/Services/Third Party)

● Provide technical hands-on leadership in commercial and Open

source/commercial monitoring Tool selection Implementation.

● Implement SRE driven automated Incident Detection -> automated Engagement

–> Triage/Mitigate – RCA/Postmortems -> Problem task Remediation.

● AI Driven Correlation, De-duplication Noise Reduction and Auto Remediation

● Provide weekly monitoring and alert analysis and continuous improvement

● Create a model of the run-time environment (discovery)

● Profile the performance and behavior of user-defined transactions

● Establish Performance metrics from each of the applications/systems technical

components (Webserver, App server, Database, etc.)

● Application performance management database

● APM tool Administration and Support

● Monitoring Tool design and implementation

● APM Setup/Usage policies and guidelines

● Capacity Planning and monitoring

● Monitor selected application performance

● Report vital statistics of application performance in production

● Make recommendations for improvements with Service Desk

● Make recommendations for adjustments to runtime resources to improve overall

performance profile

KEY QUALIFICATION & EXPERIENCES:

● Strong problem solving and analytical skills.

● Strong interpersonal and written and verbal communication skills.

● Highly adaptable to changing circumstances. Interest in continuously learning

new skills and technologies.

● Experience with programming and scripting languages (e.g. Java, C#, C++,

Python, Bash, PowerShell).

● Experience with incident and response management.

● Experience with Agile and DevOps development methodologies.

● Experience with container technologies and supporting tools (e.g. Docker

Swarm, Podman, Kubernetes, Mesos).

● Experience with working in cloud ecosystems (Microsoft Azure AWS, Google

Cloud Platform,).

● Experience with monitoring and observability tools (e.g. Splunk, Cloudwatch,

AppDynamics, NewRelic, ELK, Prometheus, OpenTelemetry).

● Experience with configuration management systems (e.g. Puppet, Ansible, Chef,

Salt, Terraform).

● Experience working with continuous integration/continuous deployment tools

(e.g. Git, Teamcity, Jenkin, Artifactory).

● Experience in GitOps based automation is Plus

● Bachelor's degree (or equivalent years of experience).

● 5+ years of relevant work experience. SRE experience preferred.

● Background in Manufacturing, Platform/Tech compnies is preferred.

● Must have Public Cloud provider certifications (Azure, GCP or AWS)

● Having CNCF certification is plus

OTHER INFORMATION

Travel: as required.

The job is primarily performed in a Hybrid office environment.