Active Directory Specialist

3 weeks ago


Thrissur, India People Prime Worldwide Full time

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.


Mandatory Skills

✔ Strong expertise in Active Directory Support

✔ Hands-on experience with Microsoft 365 Support

✔ Solid knowledge of ServiceNow, Jira

✔ Experience with Teams, OneDrive, SharePoint, etc

✔ Familiarity with L2/L3 support


Primary skills:

Active Directory

M365

Microsoft 365 Support

  • Provide L2 support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, etc.)
  • Assist users with login issues, MFA setup, and license-related queries
  • Troubleshoot email delivery, calendar sync, and Teams connectivity issues
  • Escalate unresolved issues to L2/L3 support
  • Basic understanding of Microsoft 365 admin center and Exchange Online

Active Directory Support

  • Handle user account creation, password resets, and group membership changes
  • Assist with computer account joins and basic GPO troubleshooting
  • Monitor AD replication and login issues
  • Familiarity with Active Directory Users and Computers
  • Maintain accurate documentation of AD changes

General IT Support

  • Log and track incidents via ITSM tools (e.g., ServiceNow, Jira)
  • Knowledge of Windows OS and Office applications
  • Provide remote support using tools like MS Teams
  • Follow standard operating procedures and escalation paths,
  • Strong communication and customer service skills

Important Note (Please Read Before Applying)

🚫 Do NOT apply if:

  • You have less than 3 years or more than 5 years of experience
  • You do not have hands-on Active Directory experience
  • You are on a notice period longer than 15 days
  • You are looking for remote only (role is hybrid in mumbai)
  • You are a fresher or unrelated background (e.g.roles)

✅ Apply ONLY if you meet ALL criteria above. Random / irrelevant applications will not be processed.



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