Service Now HRSD

Role: Service Now HRSDRequired Technical Skill Set: ServiceNow, ITSM, ITOM, HRSDDesired Experience Range: 8-10 YearsLocation of Requirement : IndiaDesired Competencies (Technical/Behavioral Competency)Technical Comptency1. HRSD-Specific Platform KnowledgeHR Profile & Data Model: Understanding of HR profile tables and related data structures (e.g., Benefits, LOA, Compensation, Contacts, HR Positions).servicenowLifecycle Events: Ability to configure and manage onboarding, offboarding, and employee transitions using low-code lifecycle event templates.servicenowJourney Accelerator Plans: Designing personalized employee journeys with localization, compliance, and learning plans.servicenowHR Services Configuration: Creating and managing HR services using service activities like approvals, notifications, and assignments.servicenow2. Security & Access ControlHR Admin Autonomy: Knowledge of HR-specific access controls that restrict even platform admins from viewing sensitive HR data.servicenowRole-Based Access Control (RBAC): Implementing secure access to HR data and workflows.3. Workflow & AutomationFlow Designer: Building and customizing HR workflows using low-code tools.Playbook Designer (limited in HRSD): Understanding differences between HRSD lifecycle events and general playbooks.Task Orchestration: Automating multi-departmental tasks during employee transitions.4. Integration CapabilitiesHR Integrations Application: Connecting HRSD with HCM systems, background check providers, and other platforms.servicenowREST/SOAP APIs: Building and managing integrations for real-time data sync.5. UI & Experience DesignService Portal Customization: Designing intuitive HR portals for employees and managers.Case Management: Configuring HR cases and templates for efficient service delivery.6. Generative AI & Now Assist (HRSD Flavor)Case Summarization Skills: Using GenAI to summarize employee-related cases.teivasystemsText-to-Flow & Text-to-Process: Leveraging natural language inputs to generate HR workflows.AI Search & Recommendations: Enhancing HRSD with contextual search and suggested actions.7. Compliance & LocalizationData Privacy Regulations: Ensuring GDPR, HIPAA, and local compliance in HR workflows.Localization Support: Configuring country-specific tasks and content in lifecycle events and journey plans.Behavioral competencyEffective communication skills with both non-technical and technical audiences (verbal and written)Excellent Interpersonal skills to work with the project team members collaboratevilyParticipate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good-to-HaveITIL V3/V4 foundation certificationCAD, CSA, Implementation Specialist ITSM.Responsibility of / Expectations from the Role Designs and develops solutions on the ITSM/ITOM modules using best practicesPartners with ServiceNow Business Analyst to understand requirements and possible solutionsTakes ownership of complex business requirements and works them to completionTakes ownership of incident queue and work on remediation to completionWorks closely with the ServiceNow functional team and external development partners to build requested itemsExperience configuring and improving core and custom applicationsExperience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rulesConfigure and maintain notifications, UI pages, UI Macros, Script includes and FormattersHas working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIsDevelops reports and dashboards using core ServiceNow functionalityLoad, manipulate and maintain data between ServiceNow and other systemsDevelops and maintain clear and concise technical and process documentation