Technical Support Engineer

24 hours ago

Race Course, India Talentgigs Full time

Role: Technical Support Executive - VoiceExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success using our platforms. The job involves handling and resolving complex technical and functional queries from customers across the globe.· Taking ownership of customer issues reported and seeing problems through to resolution· Researching, diagnosing, troubleshooting and identifying solutions to resolve application issues· Ask customers targeted questions to quickly understand the root of the problem· Refer to internal database or external resources to provide accurate tech solutions· Search product documents to verify if reported problems are already known issues with a defined resolution plan· Assisting in qualification/replication of the reported issue in an appropriate customer environment· Information gathering to ensure complete availability of details required for root cause analysis· Manage customer expectations regarding estimated response times for issue resolution.· Ensure speed and quality of help received.· Respond to tickets, answering all customer concerns· Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.· Be responsible for important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams· Problem routing/escalation to next level support where required· Ability to multitask in a fast-paced environment· Strong active listening skills and excellent written and oral communications skills· Document all communication via ticketing systems· Gather the required information necessary in order to best handle customer software and technical inquiries· Expertise working with Microsoft Excel Excellent ability to learn and articulate software-related and technical concepts.

  • Technical Support Specialist

    5 days ago

    Race Course, India SaasAnt Full time

    Description:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...

  • Field Support Engineer

    5 days ago

    Race Course, India Yield Engineering Systems Full time

    YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives – from cellphones and IoT devices, to AI and virtual reality, to...

  • Technical Writer

    5 days ago

    Race Course, India Yield Engineering Systems Full time

    YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customersrely on YES to help them unleash products that change lives – from cellphones and IoT devices,to AI and virtual reality, to diagnostic...

  • Engineer

    5 days ago

    Race Course, India SLB Full time

    About us (About SLB)We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support...

  • Technical Lead

    2 weeks ago

    Race Course, India iCliniq Full time

    We are currently seeking talented and passionate senior tech lead engineers to join our dynamic team with a culture of collaboration and continuous learning. If you are driven by innovation and eager to make a significant impact in the healthcare industry, we would love to hear from you. Please send your resume to hr@icliniq.com. We look forward to...

  • Embedded Systems Project Engineer

    3 days ago

    Race Course, India Kumaraguru Centre for Industrial Research and Innovation Full time

    Job Role: Project Engineer will be actively involved in technical execution of the projects and product development using relevant embedded system tools for autonomous vehicles and robotic systems.Responsibilities: - Execution of the products development with help of design & development tools including theoretical calculations and simulations - Develop,...

  • Principal Design Engineer

    2 weeks ago

    Race Course, India CIRCOR International, Inc. Full time

    ORGANIZATIONAL STRUCTUREBUSINESS: CIRCOR, INDUSTRIALLOCATION: COIMBATORE, INDIADIRECT REPORTING: SENIOR PRINCIPAL ENGINEER – ENGINEERINGFUNCTIONAL REPORTING: NAPOSITION DETAILS Position SummaryThe candidate will be part of the Industrial Valves ETO group Engineering team, supporting creation of Bills of materials, 3D CAD models and Engineering drawings for...

  • Supplier Quality

    2 weeks ago

    Race Course, India Husco Full time

    The Supplier Quality & Development Engineer (SQDE) is responsible for ensuring the quality and continuous development of suppliers involved in casting and machining processes. This role supports new product introductions (NPI), manages supplier quality issues, and drives improvement initiatives across the supply base. The SQDE acts as a technical liaison...

  • HMC/VMC CNC Production Engineering Specialist

    2 weeks ago

    Race Course, India TAK Automation Full time

    Company DescriptionTAK AUTOMATION - COIMABATORERole DescriptionThis is a full-time on-site role for a Senior Engineer HMC/VMC CNC Machine Shop at TAK Automation, located in Coimbatore. The Senior Engineer will be responsible for operating and maintaining HMC/VMC CNC machines, programming CNC machines, and troubleshooting any issues that arise. The role also...

  • Senior CNC Machining Engineer

    2 weeks ago

    Race Course, India TAK AUTOMATION Full time

    Join Our Team at TAK AUTOMATION! 🚀TAK AUTOMATION is a leader in manufacturing high-precision components in Coimbatore. We are expanding our expert team and looking for a highly skilled and experienced Senior Engineer to drive excellence in our state-of-the-art HMC / VMC - CNC Machine Shop.If you are a master of CNC machining with a passion for precision...