Technical Support Engineer
3 weeks ago
Role: Technical Support Executive - VoiceExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success using our platforms. The job involves handling and resolving complex technical and functional queries from customers across the globe.· Taking ownership of customer issues reported and seeing problems through to resolution· Researching, diagnosing, troubleshooting and identifying solutions to resolve application issues· Ask customers targeted questions to quickly understand the root of the problem· Refer to internal database or external resources to provide accurate tech solutions· Search product documents to verify if reported problems are already known issues with a defined resolution plan· Assisting in qualification/replication of the reported issue in an appropriate customer environment· Information gathering to ensure complete availability of details required for root cause analysis· Manage customer expectations regarding estimated response times for issue resolution.· Ensure speed and quality of help received.· Respond to tickets, answering all customer concerns· Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.· Be responsible for important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams· Problem routing/escalation to next level support where required· Ability to multitask in a fast-paced environment· Strong active listening skills and excellent written and oral communications skills· Document all communication via ticketing systems· Gather the required information necessary in order to best handle customer software and technical inquiries· Expertise working with Microsoft Excel Excellent ability to learn and articulate software-related and technical concepts.
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Technical Support Specialist
4 weeks ago
Race Course, India SaasAnt Full timeDescription:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...
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Field Support Engineer
4 weeks ago
Race Course, India Yield Engineering Systems Full timeYES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives – from cellphones and IoT devices, to AI and virtual reality, to...
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Technical Writer
4 weeks ago
Race Course, India Yield Engineering Systems Full timeYES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customersrely on YES to help them unleash products that change lives – from cellphones and IoT devices,to AI and virtual reality, to diagnostic...
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Engineer
4 weeks ago
Race Course, India SLB Full timeAbout us (About SLB)We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support...
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Design Engineer Creo
2 days ago
Race Course, India CADOpt Technologies Private Limited Full timeThis position is open for Pune, Bangalore, Chennai, and Mumbai locations. Key Responsibilities Create and modify 3D models, assemblies, and 2D drawing s using PTC Cre o Support senior design engineers in concept development and detailing Understand and apply GD&T (Geometric Dimensioning & Tolerancing ) and design standards Perform design changes, version...
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Design Engineer Creo
2 days ago
Race Course, India CADOpt Technologies Private Limited Full timeThis position is open for Pune, Bangalore, Chennai, and Mumbai locations.Key ResponsibilitiesCreate and modify 3D models, assemblies, and 2D drawings using PTC CreoSupport senior design engineers in concept development and detailingUnderstand and apply GD&T (Geometric Dimensioning & Tolerancing) and design standardsPerform design changes, version control,...
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Design Engineer Creo
1 day ago
Race Course, India CADOpt Technologies Private Limited Full timeThis position is open for Pune, Bangalore, Chennai, and Mumbai locations.Key ResponsibilitiesCreate and modify 3D models, assemblies, and 2D drawings using PTC CreoSupport senior design engineers in concept development and detailingUnderstand and apply GD&T (Geometric Dimensioning & Tolerancing) and design standardsPerform design changes, version control,...
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Embedded Systems Project Engineer
3 weeks ago
Race Course, India Kumaraguru Centre for Industrial Research and Innovation Full timeJob Role: Project Engineer will be actively involved in technical execution of the projects and product development using relevant embedded system tools for autonomous vehicles and robotic systems.Responsibilities: - Execution of the products development with help of design & development tools including theoretical calculations and simulations - Develop,...
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Design Engineer
4 weeks ago
Race Course, India InfraGreen Full timeJob Title: Design EngineerDepartment: Design & EngineeringReporting To: Managing Director / Project ManagerLocation: Infra Green Projects Pvt. Ltd., Tamil NaduJob PurposeTo design, plan, and execute project drawings and related documentation for Pre-Engineered Building (PEB) and Industrial Construction projects. The Design Engineer will coordinate with...
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Lead Automation Engineer
4 weeks ago
Race Course, India Transond Systems Full timeCompany DescriptionAt Transond Systems, we build scalable, data-driven cloud platforms that handle high-volume IoT and operational data across multiple products. Our engineering teams are committed to quality, reliability, and resilience at scale, supporting mission-critical operations for global customers.Role DescriptionWe are seeking a Senior Test...