Customer Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Hirewand Full time

Customer Support for Recruitment SoftwareWe are looking for a Customer Support Specialist to join our team and provide exceptional support for our recruitment software. The ideal candidate will have a proven track record in customer support, with some background in recruitment.Key Responsibilities:

- Act as the primary contact for customer inquiries, troubleshooting issues related to our recruitment software via phone, email, and chat.

- Deliver timely and effective solutions to technical problems, ensuring customer satisfaction.

- Educate customers on best practices and tool functionalities to maximize their platform experience.

- Escalate complex issues to the appropriate technical teams and ensure follow-through on customer issues.

- Maintain accurate documentation of all customer interactions and support activities in the CRM.**Qualifications:**- Must have demonstrated experience in customer support, preferably in a software or tech-related environment.

- Strong problem-solving skills with the ability to interpret and resolve technical issues effectively.

- Experience or understanding of the recruitment process is nice to have, but not required.

- Excellent communication skills, both written and verbal.

- Ability to work independently and as part of a team in a fast-paced environment.



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