FIS Quantum/Echos Production Support Service Engineer

3 weeks ago

Vellore, Tamil Nadu, India Hiresquad Resources Full time

FIS Quantum/Echos Production Support Service Engineer

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS

Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion

Intercompany, General Ledger and Cash Management. This role requires both financial systems

expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities: Financial Systems Support

● Provide end-to-end support for FIS Quantum and Echos treasury management systems

● Maintain static data within the Quantum environment to ensure system integrity

● Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum

including reports and action-based triggers

● Identify and resolve interface issues with bank statements and cashflows

● Configure, troubleshoot, and fix Cash Xplorer functionality

● Support core treasury processes including In-House Banking (IHB), Cash forecasting,

and Intercompany Settlement

● Learn internal systems to provide comprehensive end-to-end support to users

● Receive, analyze, and prioritize related support tickets

● Provide timely solutions to users

● Document resolution steps and knowledge base articles

● Support system upgrades and patches

● Monitor system performances and recommend improvements

Technical Operations

● Apply strong Oracle/SQL Server database expertise to maintain system performance

● Author and optimize SQL queries for data extraction and reporting

● Apply working knowledge of the Quantum data model to troubleshoot complex issues

● Work with Golden Gate and Datapipelines technologies for data integration

● Support integration points between FIS systems and Oracle Fusion AGIS/GL modules

● Utilize FIS ticketing system to manage and track support requests

Governance & Compliance

● Maintain SOPs, process documentation, and impact assessments for system updates

● Assess readiness for Quarterly Cloud Updates including regression testing to ensure

business continuity

● Ensure financial data accuracy, SOX compliance, and internal control adherence

● Participate in change management processes to minimize operational disruptions

Required Qualifications

● 5+ years experience with FIS Quantum and Echos treasury management systems

● Hands-on experience in static data maintenance within financial applications

● Proficiency in Oracle/SQL Server database concepts and SQL query authoring

● Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF)

in Quantum

● Knowledge of treasury processes including In-House Banking, Cash forecasting, and

Intercompany Settlement

● Familiarity with bank statement and cashflow interfaces

● Experience with Cash Xplorer configuration and troubleshooting

● Working knowledge of Golden Gate and Datapipelines technologies

● Understanding of SOX compliance requirements for financial systems

● Experience with FIS support tools including the FIS ticketing system

Contact: Sam- 7982371791

Email: Sam@hiresquad.in

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