Dynamics 365 CRM Delivery Lead

2 weeks ago

Delhi Division, India Dynamics Monk Consulting Services Full time

🚀 We’re Hiring: Project Manager – Dynamics 365 CRM 📍 Location: In-Office 🕴️ Experience: 3–6 Years 🏢 Department: Microsoft Business Applications PracticeAre you a young, dynamic leader with a passion for driving successful CRM transformations? We're looking for a Project Manager (Dynamics 365 CRM) who can lead multiple end-to-end implementations, drive delivery excellence, and elevate customer experience across global projects.🔥 Role OverviewAs a Project Manager, you will lead delivery across Dynamics 365 CRM and related portfolios. You will combine execution excellence with a consulting mindset — driving governance, managing stakeholders, and enabling cross-functional teams. If you’ve led 1+ enterprise implementation or 3+ mid-scale/startup CRM projects, we want to talk to you🛠️ Key ResponsibilitiesLead end-to-end delivery of multiple Dynamics 365 CE/CRM projects across varied industries & geographies.Ensure on-time, on-budget delivery through strong project governance and quality controls.Manage multi-project portfolios and balance customer needs with team capacity.Provide guidance to PMs, technical leads & consultants while enforcing best practices.Act as the primary client partner — managing risks, escalations & stakeholder communication.Support presales with solutioning, estimations & proposal reviews.Drive capability enhancements across Dynamics 365, Power Platform & Azure.Shape adaptive delivery models blending enterprise and startup execution styles.Track and improve KPIs — delivery excellence, CSAT/NPS, profitability.Promote continuous improvement through retrospectives, automation, and reusable assets.🎯 Required Skills & Experience3+ years of experience managing Dynamics 365 CRM / CE projects.Proven experience leading multi-million dollar CRM programs in both consulting and in-house environments.Strong understanding of the Microsoft Business Apps ecosystem (D365 CE, Power Platform, Field Service, Azure).Experience working with cross-functional delivery and support teams.Proficiency with both Agile & Waterfall methodologies.Excellent communication & stakeholder management skills.Certifications like PMP, PRINCE2, Agile are a strong advantage.Experience in project financials, forecasting & resource planning.⭐ Preferred BackgroundConsulting experience (Microsoft, PwC, TCS, Infosys, etc.).Exposure to startup/mid-scale environments with process-building experience.Experience working with international clients (UK, EU, APAC).📩 Interested candidates can apply by sending their resume to sapna@dynamicsmonk.com.hashtag#Hiring hashtag#ProjectManager hashtag#Dynamics365 hashtag#Dynamics365CRM hashtag#D365CE hashtag#CRMJobs hashtag#MicrosoftBusinessApplications hashtag#PowerPlatform hashtag#Azure hashtag#ProjectManagement hashtag#PMP hashtag#PRINCE2 hashtag#TechJobs hashtag#DigitalTransformation hashtag#LeadershipRoles hashtag#CareerOpportunity hashtag#NowHiring hashtag#JobOpening hashtag#ApplyNow

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