Director - Data Analytics

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Our Team

The mission of the Global Strategy, Operations, & Performance (GSOP) Team within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and support merchants globally and transform what it means to be an AMEX Merchant. GSOP consists of a diverse set of teams that support the GMNS business.

Global Merchant & Network Services (GMNS) Analytics team within GSOP is responsible for partnering with global markets to drive profitable growth, accelerate acceptance and amplify the value of Amex acceptance to Merchants, bank partners and Card Members at scale. We offer powerful data and actionable insights to attract new businesses to engage with Amex, help existing businesses improve performance and capitalize on new opportunities.

Global Merchant & Network Services (GMNS) Analytics team is seeking Director to lead the Network Product Analytics team. The team will own UX research, data capability, analytics for merchant-facing digital products and POS disruptions. The leader will collaborate with stakeholders across Network and Acquirer solutions team, Merchant Services team and GSOP team to drive greater product adoption, deliver value to our customers and enhance user experiences.

Responsibilities:

• Set up and lead a team ~10 analytics colleagues.
• Drive high-impact projects across GMNS that support key business priorities using a deep understanding of business, Amex data and analytic techniques.
• Innovate and evolve focus of the team with a view on GMNS business priorities and external trends
• Define key metrics and develop automated reporting and alerts to monitor product health
• Identify opportunities to drive scale through automation of insights & reporting. Continue to focus on driving up the efficiency of the team with a focus on self-serve tools.
• Evangelize digital analytics data to promote data-driven decision-making with partner teams.
• Identify opportunities to deepen our data capability and/or conduct UX research and lead through an experimentation mid set.
  • Put enterprise thinking first, connect the role's agenda to enterprise priorities and stay current in their field and up to date with latest business trends, data science, business statistics and algorithms.
  • Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings.
  • Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
  • Monitor and improve through continuous evaluation of systems, tools, accesses and processes, ensuring appropriate controls are in place to mitigate risk

Past Experience:

• 8+ years of experience in analytics functions with a strong business acumen.
• Excellent people leadership skills with an ability to engage and inspire a team, while developing his/her people.
• Experience in collaboration across stakeholders and influence at all levels.
• Strong quantitative skills with demonstrated ability to synthesize robust analytical assessments. Experience in Strategy or Marketing Analytics is desirable.
• Strong story-telling skills; ability to translate quantitative results into action-oriented recommendations
• Intellectually curious, highly agile and ability to adjust quickly and bring structure to shifting priorities, multiple demands, and ambiguity. A change agent, not afraid to challenge the status quo
• Exposure to digital analytics tools (e.g. Adobe Analytics, Google Analytics)
• Machine Learning/ Cloud / Gen AI experience is a plus
• Knowledge of merchant or network business is a plus.

Academic Background:

·        Bachelor's/ Masters in Statistics/Mathematics/Economics/ Engineering with relevant experience

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.