Technical Support Engineer
6 days ago
Company Overview
Rubik Infotech Pvt Ltd is a leading cybersecurity solutions provider committed to safeguarding digital assets and ensuring business continuity. Dedicated to empowering businesses through advanced IT security solutions, Rubik Infotech offers a comprehensive range of services designed to protect against evolving cyber threats. Located in Ahmedabad, Gujarat, and belonging to the Computer and Network Security industry, the company prides itself on being a trusted partner in securing the digital landscape for its clients.
Job Overview
Rubik Infotech Pvt Ltd is seeking a dedicated Technical Support Engineer at the executive level to join our growing team in Ahmedabad. This full-time role involves leveraging technical expertise to support our clients' IT security needs while providing proficient solutions. The candidate will work in a team-oriented environment, focusing on customer satisfaction and maintaining high service standards.
Qualifications and Skills
- Proven experience working with Microsoft O365, including troubleshooting and configuration (Mandatory skill).
- In-depth knowledge of email services and the ability to diagnose related issues efficiently (Mandatory skill).
- Comprehensive understanding of Active Directory and related security protocols (Mandatory skill).
- Familiarity with Google Cloud Platform (GCP) and its various service components to support cloud-based solutions.
- Experience in managing and troubleshooting Microsoft Azure environments for seamless business operations.
- Proficiency in handling Email Gateway configurations to ensure secure and reliable communication channels.
- Solid understanding of cybersecurity fundamentals to identify potential threats and vulnerabilities.
- Experience with Amazon Web Services (AWS) to support cloud infrastructure management and deployment.
Roles and Responsibilities
- Provide technical support for Microsoft O365, email services, and Active Directory, ensuring high availability and security.
- Resolve customer issues by identifying problems, researching answers, and guiding clients through corrective steps.
- Collaborate with internal teams to improve customer service, delivery processes, and technical support workflows.
- Assist in managing and optimizing cloud environments, including GCP, Azure, and AWS, to support client operations.
- Perform diagnostics on cybersecurity tools and infrastructure to ensure client data and networks are fully protected.
- Participate in continuous professional development to stay updated on industry trends and emerging technologies.
- Document technical solutions and create knowledge-based resources to enhance team performance and client satisfaction.
- Contribute to security audits and compliance initiatives to uphold the company's reputation and customer trust.
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