Infertility Counsellor

Company DescriptionGBR Fertility Centre is one of the pioneering and earliest establishments in the field of infertility care, upholding patient-centric values and a strong commitment to clinical excellence for the past 20 years. Headquartered in Chennai, we currently operate 3 units across Tamil Nadu and Andhra Pradesh, and are now planning to expand with new centers to reach and serve more smiling families.Role Description:We are looking for a dedicated and empathetic Infertility Counsellor to join our team at the Nellore branch.Candidates should have a minimum of 1–2 years of relevant experience, while those with 3–4 years of experience in infertility counselling will be given preference.Educate patients about fertility treatments (IUI, IVF, ICSI, donor programs, surrogacy, etc.) in simple, understandable terms.Provide empathetic, confidential, and professional counselling to couples and individuals undergoing fertility evaluation or treatment.Coordinate patient appointments, investigations, and treatment schedules.Maintain regular follow-up calls or messages to track patient progress and ensure compliance with treatment plans.Handle patient queries empathetically — both in person and through phone or digital channels.Maintain accurate counselling notes, consent forms, and patient communication records.Prepare daily/weekly counselling reports for review by the clinical and administrative heads.Ensure proper coordination and communication between patients, clinical teams, administrative departments, and marketing teams to facilitate a seamless patient experience and smooth operational flow.QualificationsCandidates must have a bachelor’s or postgraduate degree, having completed a hybrid-mode program will be an added advantage.