Sales Platform UAT Manager

15 hours ago

Bengaluru, India Birlasoft Full time

Job Title: Senior Test Lead – Sales - CRM Platform - Microsoft D365

Location: [Bangalore]

Employment Type: Full-Time

Experience Level: 10 + years in QA/UAT, with 3+ years in Sales - CRM and - Sales platform testing


Job Summary

We are seeking a Senior Test Lead to lead the User Acceptance Testing efforts for our Sales - CRM Platform - Microsoft D365 and - Sales systems. This role ensures that the platform meets business requirements and delivers a seamless experience for Sales - CRM teams and end-users. The ideal candidate will collaborate with business analysts, developers, QA teams, and stakeholders to validate end-to-end functionality before production release.


Key Responsibilities

UAT Strategy & Planning

Define UAT scope, objectives, and success criteria aligned with Sales - CRM workflows.

Develop UAT test plans, schedules, and resource allocation.

Coordinate with business stakeholders to align testing goals with Sales - CRM operations.

Test Case Management

Oversee creation and execution of test cases based on business requirements.

Ensure coverage of critical Sales - CRM processes (e.G., lead management, opportunity tracking, quote generation, - Sales, CRM integrations).

Team Leadership

Lead and mentor UAT testers and business users.

Coordinate cross-functional testing efforts and manage dependencies.

Defect Management

Track, analyze, and escalate defects.

Collaborate with development and QA teams for resolution.

Environment & Data Setup

Ensure UAT environment mirrors production.

Manage test data preparation and validation.

Compliance & Documentation

Ensure adherence to regulatory standards (e.G., GDPR, SOX).

Maintain documentation of test results, issues, and resolutions.


Required Skills & Qualifications

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Strong understanding of Sales - CRM Platform - Microsoft D365s (e.G., Sales - CRMforce, - Sales)

Experience with JIRA, Confluence, TestRail, or similar tools.

Working experience on - Sales setup, configuration and validation

Familiarity with Agile, Scrum methodologies.

API Integration testing

Excellent analytical, problem-solving, and communication skills.

ISTQB, PMP, or similar certifications preferred.


Preferred Experience

2+ years in UAT/Test Management roles.

Experience in testing CRM workflows and third-party integrations and API

Exposure to mobile and web-based Sales - CRM tools.

Knowledge of automation tools and frameworks is a plus.

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