Data Analyst

7 days ago

Vadodara, Gujarat, India Numerator Full time

Responsibilities:


Attribution and Market Knowledge

Identify products and assign the associated attributions across a range of industries for defined attributes

Have an established hierarchy/attribution expertise, and continually develop this, to ensure correct assignment of products within the hierarchy classification

Develop strong relationships across teams India Regional Operations Centre (ROC) to provide support and insight

Liaising through the manager or trainer with other Operations teams onshore to maintain specific client rules and to ensure all products are coded on to the system correctly to their standards

Answering queries from other India ROC teams related to coding rules/coding databases/new products or general product knowledge

Be responsible for the quality of the output, checking and reviewing all attributions have inputted into the system correctly and on time, to the defined quality standards

Actively update documentation where changes are made to ensure ongoing coding is correct and knowledge shared across the team


Reworks / Ticket Resolution 

Deliver data reworks on time and to a high level of accuracy

Resolve Tickets efficiently and in line with guidelines

Work in collaboration with the Client Delivery teams to assess client need, build, and provide input into the specification and perform the requested changes according to the required timelines.


 System Expertise

Confidently uses the capabilities within all the available coding systems to code and check outputs

Proactively uses all elements of the systems effectively to drive quality standards and advises manager on developments in systems which would benefit driving these

Embraces learning new systems and systems capabilities to deliver role requirements



Operations and Client Relationships

Proactively seek to understand wider operations processes and journey of data

Employ communications including emails, telephone calls and face-to-face meetings with appropriately professional tone with client service and operations colleagues

Provide direct support to colleagues across the Operations and Commercial teams, responding to client queries and requests, offering expert advice, and effectively communicate the recommended solutions. 


Team, People & Self Development

An open mind to change and continuous improvement

Provide support to the Coding Specialists with coding and technical queries – acting as a first point of advice

Provide training to the Coding Specialists and be involved in onboarding new members as well as developing those already within the team

Seek personal feedback, proactively act on it and ask for advice when relevant

Develop personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident, and trusted team member



Requirements:

Experience working in a previous Coding role is desirable 

Professional proficiency in English.

Excellent written and verbal communication skills to effectively communicate with diverse audiences.

FP II or CFG Higher administrative or computer science or minimum experience of 2 years in a similar position.

High knowledge of office automation, especially in Excel at the level of formulas and pivot tables and PowerBI.

Ability to build and maintain strong relationships with key onshore stakeholders.

Have experience of coaching and training coding team members

Have experience of managing and running coding processes E'g - Xmas Gift Pack Coding / Week 1 Scheduling 

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