Service Manager
2 weeks ago
The ClientA fast-growing, ARAI-certified lithium battery manufacturing organization (based in Noida), specialize in designing and producing high-quality lithium battery solutions for 2W, 3W, 4W, L3, L5, Tractors, ESS/BESS, Commercial & Solar applications. With 250+ employees and a strong 300 CR turnover, it is rapidly expanding its operations and service network across India.Role SummaryLooking for a Service Manager to lead its service center operations, ensure smooth workflows, manage the service team, and maintain high-quality support for lithium battery products.Key Responsibilities - Ensure smooth functioning of the service center and design efficient workflows. - Achieve monthly targets for repaired batteries as defined by management. - Maintain and improve Turn Around Time (TAT) for service operations. - Reduce failure rates in the field of post-repair (TRC). - Manage inventory, spare parts, tools, equipment, and service facilities. - Lead, train, and manage the service team, ensuring skill development and accountability. - Implement workflow processes and SOPs across the service center. - Coordinate with Design, Testing, and Production teams for issue resolution. - Handle customer complaints and ensure high service quality (CSI/NPS).QualificationsB.Tech in Electrical/Electronics/Mechanical (preferred).10 years' experience in battery/EV/power electronics service roles.Strong understanding of lithium-ion batteries and BMS.Must have managed a large team of 50 plus Service TechniciansAbility to manage PAN India OEM and large retail format store's grievances around post sales quality and customer service.Compensation - Max 14 LacsNotice Period - Max One Month
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