Operations Manager

4 weeks ago

Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

Qualification & Experience:

  • Master's Degree in Biotechnology or related field
  • 10+ years of work experience
  • Ability to work under pressure and manage tight internal and client deadlines.
  • Strong communication skills, including written, listening and presentation abilities.

Role Purpose:

Seeking an experienced and visionary Senior Operations Manager to lead and optimize our end-to-end operations – encompassing Projects, Product Management, and Logistics. The ideal candidate will play a pivotal role in driving operational excellence, process innovation, and cross-functional alignment to scale our biotech business and strengthen our market presence.

Key Responsibilities


• Design and execute tailored operational plans across product and service verticals.


• Translate strategic objectives into executable roadmaps and action plans.


• Lead planning, budgeting, forecasting, and resource allocation for operations.


• Foster a high-performance culture with strong values, accountability, and morale.


• Inspire, mentor, and develop cross-functional teams for optimum performance.


• Champion effective communication between leadership and frontline teams.


• Develop, implement, and continuously improve SOPs for product handling, service delivery, and logistics.


• Ensure operational policies align with organizational goals and regulatory requirements.


• Drive digitization and automation where relevant to improve operational efficiency.


• Ensure all operations adhere to industry standards, regulatory guidelines, and internal controls.


• Review audit outcomes and implement corrective action plans.


• Oversee documentation and compliance for quality assurance, certifications, and vendor management.


• Work closely with Sales, R&D, Procurement, and Customer Support to ensure seamless execution of client deliverables.


• Collaborate with senior leadership to shape mission, vision, and long-term strategic goals.


• Conduct operational and market analysis to improve service delivery, logistics, and procurement.


• Negotiate pricing, delivery, and contracts with key vendors to optimize cost and reliability.


• Approve replacements, waivers, and discounts (>36% for NEB and >40% for CST) in line with internal policy.


• Monitor customer feedback and align operations to enhance satisfaction and retention.

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