Solutions Engineer

4 weeks ago

Gurgaon, Haryana, India Revnue Full time

About Us

Revnue is an AI-driven Asset Lifecycle Management Platform designed to transform hard work into smart work. Our platform streamlines contract, asset, and vendor management, helping businesses optimize operations and drive efficiency.

Role Overview

We are seeking a technically skilled, customer-focused professional to bridge the gap between our platform and our clients data needs. This role combines customer communication, data transformation expertise, and technical problem-solving to ensure seamless onboarding and ongoing success for our clients.

Role Title: Customer Solutions Engineer (Data Onboarding) / Technical Onboarding Specialist

Key Responsibilities:

1. Customer Onboarding & Communication:

  • Guide customers through onboarding, acting as their primary technical point of contact.
  • Understand customer data formats, business requirements, and technical constraints.
  • Resolve data-related issues, translating customer feedback into actionable solutions.

2. Data Transformation & Scripting:

  • Develop custom scripts (e.g., Python, Ruby, SQL) to transform, validate, and load customer data into the platform.
  • Adapt data from diverse formats (CSV, JSON, APIs, legacy systems) to align with platform requirements.
  • Troubleshoot and debug data pipeline issues, ensuring accuracy and integrity.

3. Process Improvement & Collaboration

  • Document onboarding workflows and contribute to internal tools to automate future processes.
  • Partner with product/engineering teams to advocate for customer needs and influence platform enhancements.

4. Technical Support & Training

  • Provide post-onboarding support for data-related queries.
  • Create guides or tutorials to empower customers in managing their data.

Customer Success & Support

  • Troubleshoot and resolve customer issues, working closely with product and engineering teams when needed.
    • Deliver training sessions and create documentation to help customers effectively use the platform.
      • Gather feedback from customers and contribute insights to product development and feature enhancements.
        • Build strong relationships with customers, ensuring long-term engagement and success.

Qualifications

Technical Skills:

  • Proficiency in scripting (Python, Ruby, Bash, or similar) and data manipulation (e.g., Pandas, ETL workflows).
  • Experience with data formats (CSV, JSON, XML) and APIs.
    Familiarity with SaaS platforms and databases (SQL/NoSQL).

Soft Skills:

  • Strong communication skills to explain technical concepts to non-technical stakeholders.
  • Problem-solving mindset with attention to detail.
  • 1+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical Support, DevOps).

Bonus:

  • Knowledge of data governance or workflow automation tools (e.g., Airflow).

Why Join Revnue?

  • Work with cutting-edge technology in asset lifecycle management.
    • Be part of a growing team that values innovation and customer success.
      • Competitive salary, benefits, and opportunities for career growth.
        • If you're passionate about solving real-world business challenges with technology and want to be part of a dynamic team, we'd love to hear from you

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