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IT System Specialist

1 month ago

Bengaluru Bangalore, India timesjobs Full time
# Job Title: IT System Specialist - Resource Center India

- **Req Id:** 14532
- **Job Family:** IT
- **Location:** Bangalore, IN, 560071

---

## Our Vision

SBM Offshore believes the oceans will provide the world with safe, sustainable, and affordable energy for generations to come. We share our experience to make it happen.

## Our Profile

We design, build, install, and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable, and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION. #OGJS

---

## "SYSTEMS SPECIALIST - CITRIX"
- **Reports to:** Support Manager
- **Supervision of:** None
- **Liaises with:** IT Enterprise Architecture, IT Helpdesk, IT Software Specialist, IT Network Specialists, Company Users

### RESPONSIBILITIES & MAIN TASKS

#### General tasks/responsibilities
- The IT Field Support Specialist has to work on four main areas: Support, Monitor, Troubleshoot, Report
- Update documentation in the IT Operations SharePoint folders
- Contribute to weekly or monthly reports_
- Adhere to Change Management and other policies
- Maintaining the accuracy of the Offshore Assets inside the CMDB
- Maintain skillset with trainings as needed to fulfill the responsibilities
- Ensure that offshore systems are within support by maintaining proper lifecycle guidelines

#### Daily tasks/responsibilities
- System tasks are stored in the ITSM, ServiceNow
- All Systems Specialists must monitor the queue in their area of responsibility and meet the departments SLA
- View monitoring systems to keep awareness of any alerts and thresholds to ensure system stability, capacity requirements, and availability for Citrix services

#### Weekly tasks/responsibilities
- Monitor the stability of the Citrix environment
- Ensure that offshore systems are properly patched and backed up
- Ensure that lifecycle management provides equipment is within manufacturer support

#### Monthly or Quarterly tasks/responsibilities
- Ensure that all systems are enrolled in the Patch Management System, the Monitoring System(s), the Backup System, and the CMDB
- Work with internal and external audits as needed to ensure compliance

### JOB REQUIREMENTS
- Minimum 5 years experience in System role (Senior or Lead Position)
- Must possess relevant systems certifications Citrix Certified Professional or Expert Virtualization and/or Citrix Certified Professional or Expert AppDS
- Mandatory specialist experience in implementing and maintaining multi-site Enterprise level Citrix implementations, both on-prem and cloud
- Mandatory specialist experience in maintaining Citrix Gateway, Connector, StoreFront, Delivery Controller, XenServer
- Preferable experience in Cloud and on-prem VDI installations
- Able to propose and design System architecture on a new site and existing System infrastructure

### Behaviours & inter-personal skills Key points
- Manages complexity
- Collaborate:
- Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business
- Participate in Team and when needed, Project meetings
- Ensure a cross-functional alignment to minimize downtime within the overall IT landscape
- Proactive and organized
- Good written communication skills
- Ability to work under pressure and meet deadlines
- Flexibility for occasional global travel
- Flexibility to work after office hours or on weekends, only when necessary during emergencies or major changes
- Proactively identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises
- Complete tasks in compliance with applicable standards and work procedures
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance as required
- Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions
- Perform a thorough self-check of all solutions prior to release for use by stakeholders
- Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality

---

## GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (the Company). For further information, please visit our website at [www.sbmoffshore.com](www.sbmoffshore.com). The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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