Assoc. Director

NA

Qualification:

Responsibility:

Business / Customer:

• Improve customer satisfaction through engagement and delivery quality.

• Identify and initiate customer value add projects.

• Establish and retain high levels of client engagement and relationship.

• Identify scope for business growth.

Project / Process:

:

• Responsible for project team deliverables.

• Ensure audit observations are addressed timely.

• Drive a culture of.

• ? proactive risk identification within the process.

• ? accountability within the team members.

• Drive.

• ? process excellence within the team.

• ? innovation initiatives within the team.

• ? Drive operational rigor and continuous improvement culture within the area.

• Identify hi potential resources and chart career path/growth for the HiPot resources.

People / Team:

:

• Provide guidance and mentorship to team.

• Facilitate crossfunctional interaction between teams.

• Conduct 101 with direct reports and performance appraisals Identification of training needs/training plan/records.

• Manage attrition through skip level meetings, planning interventions, engagement calendars.

• Succession Planning for the key posts.

• Deliver communication received from senior management to the team members though town halls, team meetings.

• Participate in organizational initiatives such as recruitment drives, training programs etc.

Must Have Skills

• Speaking English

• MS Excel

• MS Word

Good To Have Skills

• Auto - Claims