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Senior Specialist

4 months ago

Chennai, India adidas Full time

Global Business Services (GBS) designs, builds and operates consistent end-to-end business solutions for adidas, delivering services in the areas of finance, non-trade procurement and human resources. This drives operating efficiency, better customer experience, company agility and decision making, and ensures the compliance and control environment. This is enabled through consistent end-to-end processes, strong, globally consistent governance of solutions and services, state of the art technology and tools, creativity, and continuous improvement. 

 

GENERAL PURPOSE 

 

Our vision for GBS Customer Experience and Service Management is the alignment to customer segments’ expectations and goals, culminating in seamless, transparent, and frictionless interactions and service delivery.  

 

The active management of products or services to address business opportunities and customer/user needs and generate the greatest possible value for the business. The adoption and adaptation of product development models based on the context of the work and selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.  

 

 

KEY RESPONSIBILITIES 

 

Business analysis  

  • Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes.  

  • Defines acceptance criteria for these recommendations.  

 

Requirements definition and management  

  • Assists in the definition and management of requirements.  

  • Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.  

  • Assists in the creation of a requirements baseline and in investigating and applying authorized requests for changes to base-lined requirements, in line with change management policy.  

 

Release and deployment  

  • Assesses and analyses release components.  

  • Investigates improvements of UAT process, tools and methods.  

  • Ensures release processes and procedures are maintained.  

 

Portfolio, programme and project support  

  • Uses recommended portfolio, programme and project control solutions for planning, scheduling and tracking.  

  • Sets up project files, compiles and distributes reports.  

  • Provides administrative services to project boards, project assurance teams and quality review meetings.  

  • Provides guidance on project management software, procedures, processes, tools and techniques.  

  • Maintains programme and project files from supplied actual and forecast data.  

 

Relationship management  

  • Ensures problems and issues are dealt with 

  • Collects lessons learned and disseminates relevant information.  

  • Collects and uses feedback from customers and stakeholders. 

 

Key Relationships:  
 

  • GBS Operations (Porto/Dalian/NAM/LAM) 

  • GBS Hire to Retire 

  • GBS Record to Report 

  • GBS Source to Pay 

  • GBS Order to Cash 

  • GBS Planning & Reporting 

  • Global IT 

 

Knowledge, Skills and Abilities: 

 

  • Analytical thinking, solution oriented, clear, and structured way of working 

  • Ability to drive efforts under limited guidance. 

  • Excellent interpersonal skills & relations with ability to work effectively with stakeholders in complex, fast-paced organizations. 

  • Fluent in English both verbally and written. 

  • Basic understanding of JavaScript, HTML and CSS is a plus. 

 

Requisite Education and Experience / Minimum Qualifications:  

  • University degree in Business/Computer Science/Information Technology or equivalent. 

  • Minimum 6 + years of relevant work experience within the field of IT and Product Ownership. 

  • Preferably experience in shared services or global business services. 

  • Technical experience with relevant platforms, technologies, and tools such as ServiceNow and Cisco. 

  • Experienced in process documentation.