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Helpdesk Senior Representative

2 months ago

Bangalore, India NTT DATA Services Full time

-Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.

-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role

-basic MS troubleshooting.

-Basic computer knowledge.

-Basic TS on networking.

-Basic technical skills for troubleshooting on issues related to computers.

 

Requirements :

- 6 Months of experience.

- Good Communication Skills.

- rotational shift.

- Basic Technical TS skills.

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