Customer Relation Executive- Mumbai Prabhadevi/Lower Parel

7 days ago

Mumbai, India timesjobs Full time
****

- **Job Title:** Customer Relation Executive
- **Location:** Mumbai (Prabhadevi/Lower Parel)
- **Opening:** 1 Nos.
- **Job ID:** 86240
- **Employment Type:** Full Time
- **Work Experience:** 3.0 Year(s) To 5.0 Year(s)
- **CTC Salary:** Not Disclosed by Recruiter
- **Function:** ITES / BPO / KPO / Customer Service / Operations
- **Industry:** Auto/Auto Ancillary
- **Location:** Mumbai
- **Posted On:** 25th Jun, 2024

****

We are having an urgent opening for the position of Customer Relation Executive for a reputed company in the Mumbai (Prabhadevi/Lower Parel).

**Roles & Responsibilities**

**Role Overview:** As a Customer Relationship Executive (CRE) in the automobile industry, you will serve as the primary point of contact between the dealership/service center and customers. Your role will involve building strong relationships with customers, addressing their inquiries and concerns, and ensuring their satisfaction with the products and services offered by the dealership.

**Responsibilities:**

1. **Customer Interaction:**
- Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.
- Provide information about the features, specifications, and pricing of vehicles.
- Address customer concerns and resolve complaints in a timely and professional manner.

2. **Service Coordination:**
- Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance.
- Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner.
- Follow up with customers after service visits to ensure satisfaction and address any additional concerns.

3. **Customer Feedback and Surveys:**
- Collect feedback from customers regarding their experiences with the dealership/service center.
- Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels.
- Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.

4. **Relationship Building:**
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Keep detailed records of customer interactions and preferences to personalize future interactions and offerings.
- Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships.

5. **Product Knowledge and Training:**
- Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.
- Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.

**Requirements:**
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- Proven experience in customer service, sales, or a related role, preferably in the automobile industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and customer-focused mindset.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in MS Office applications and CRM (Customer Relationship Management) software.
- Enthusiasm for automobiles and willingness to learn about new products and technologies.

**Key Skills:** Customer Relation Executive, Cre

**Company Profile**

The Organization is one of the most trustworthy Luxury Car Service Centre in Mumbai in the field of vehicle servicing and repairing where the latest technological advancement joins hands with an Environmentally Green approach. It consists of Engineers with experience of around 30 years in complete car service and maintenance of all sort of premium cars/luxurious cars. It is located in the heart of the city of Mumbai, having about 11,000 sq. ft. with 14 bays of shop floor area and safety surveillance with CCTVs and 247 security. Serving satisfying customers, individuals and corporate alike, having capacity to service over 3000 cars per year.

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