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Cybersecurity - Exception Processing Team

3 months ago

Hyderabad, India JPMorgan Chase Full time
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Cybersecurity & Tech Controls team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

  • Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
  • Improve operational stability and availability through participation in problem management
  • Monitor production environments for anomalies and address issues utilizing standard observability tools
  • Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
  • Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
  • Strong operational focus with customer service a priority along with ticket trend monitoring for problem analysis/identification to drive mitigation efforts and to minimize exposure of long-term issues.
  • Governance and adherence to all Cyber and Technology control aspects within the environment
  • Develop and deliver a strategic support model in line with our technology partners. Also providing toolset enhancement requirements and process innovation to maximize efficiency
  • To foster a culture of Trust, Teamwork and Consistency within the wider team with transparency of communication and a constant audit compliant mindset.
  • Leverage on Data Analytics (DA) to enhance end-users' experience with automation, towards customer orientation.
  • Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.


Required qualifications, capabilities, and skills

  • Formal training or certification on Technology Support concepts and 2+ years applied experience
  • Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
  • Exposure to observability and monitoring tools and techniques
  • Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Knowledge of Cybersecurity organization practices, operations, risk management processes, principles, architectural requirements, engineering and threats and vulnerabilities, including incident response methodologies and Data Loss Prevention (DLP).
  • Ability to analyze vulnerabilities, threats, designs, procedures and architectural design, producing reports and sharing intelligence.


Preferred qualifications, capabilities, and skills

  • Knowledge of one or more general purpose programming languages or automation scripting
  • Experienced with Agile and can work with at least one of the common frameworks is highly desired.
  • Data Loss Prevention and any data exfiltration control experience.
  • Request system and Trouble Ticketing process flow (RSAM, EURC, ServiceNow).


About us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.