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Job Summary
Location: Hyderabad
Project Role: Associate Consultant - Presales
Qualification: B-Tech
Experience: 4.5-8 Years
Skills: Network Data
No. of Positions: 1
:
To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on-call escalations or L3 level support and do incident and problem management work.
Work on value-adding activities such as knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participating in hiring drives.
To adhere to quality standards, regulatory requirements, and company policies.
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
To participate or contribute to EN business in the creation of proposals to drive service improvement plans.
