Business Analyst

4 days ago

Bengaluru Bangalore, India timesjobs Full time
# Business Analyst - ERP

**:** Business Analyst for ERP

**Location:** Bengaluru, Karnataka

**Department:** Information Technology Services

**Reports To:** Vice President IT

**Position Summary:**

The Business Analyst for ERP will play a critical role in the analysis, design, implementation, and support of ERP solutions tailored to university-specific processes. This position involves working closely with academic and administrative departments to understand their needs, streamline operations, and enhance the efficiency of university processes through the ERP system.

**Key Responsibilities:**

**Requirements Gathering and Analysis:**
- Engage with faculty, staff, and administrators to gather and analyze requirements for various university processes.
- Conduct detailed analysis of existing academic and administrative workflows to identify areas for improvement.
- Document functional requirements and translate them into technical specifications for ERP solutions that support university operations.

**ERP System Implementation:**
- Participate in the planning, execution, and management of ERP implementation projects focused on university needs.
- Collaborate with cross-functional teams to ensure the effective integration of ERP modules related to student information systems, finance, human resources, and other university functions.
- Coordinate with vendors and consultants to configure and customize the ERP system according to university requirements.

**Process Improvement:**
- Identify opportunities to optimize university processes and implement best practices through ERP solutions.
- Conduct cost-benefit analysis for proposed system enhancements and process improvements.
- Develop strategies to automate and streamline university operations, enhancing overall efficiency.

**User Training and Support:**
- Create and deliver training materials and sessions for faculty, staff, and administrators.
- Provide ongoing support and troubleshooting for ERP-related issues.
- Assist with change management initiatives to ensure smooth transitions and user adoption.

**Testing and Quality Assurance:**
- Develop and execute comprehensive test plans with QA & Testing teams to ensure the quality and functionality of ERP implementations.
- Identify and resolve issues during testing phases to ensure successful deployment.
- Ensure compliance with internal policies, academic regulations, and external accreditation standards.

**Reporting and Documentation:**
- Generate detailed documentation of university processes, ERP system configurations, and user guides.
- Develop and distribute reports to support decision-making for academic and administrative leaders.
- Maintain accurate records of project progress, changes, and issues for future reference and continuous improvement.

**Qualifications:**

**Education:**
- Bachelors degree in Business Administration, Information Technology, Education Administration, or a related field.

**Experience:**
- 3 years of experience as a Business Analyst, preferably in ERP implementation or support within an academic environment.
- Experience with ERP systems relevant to higher education.

**Skills:**
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to interact with diverse academic and administrative stakeholders.
- Proficiency in using business analysis tools and techniques.
- Knowledge of academic and administrative process modeling and improvement methodologies.
- Familiarity with project management principles and practices.

**Preferred Qualifications:**
- Certification in business analysis (e.g., CBAP, CCBA).
- Experience with specific university processes such as admissions, registration, financial aid, student records, or faculty management.
- Understanding of database management and SQL.
- Proficiency in Microsoft Office Suite, particularly Excel and Visio.

**Working Conditions:**
Standard office environment with occasional travel to university campuses or project sites.
May require extended hours during critical project phases or go-live periods.

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