Director Operations Chate Process in International BPO
2 weeks ago
Immediate Joiner
Need Laptop and wifi connection at Home
JD:-
Monitoring agent activity / recommend more/less staff/hoops
Candidates persently working as either AGM, DGM etc in Chat Process is a Reputed Global BPO
Using web analytics to analyze the proactive chat
Review pro-active effectiveness.
Develop more robust auto/suggested responses for agents.
Recommend/author Knowledgebase content targeted at agent
Review surfacing of agent Knowledgebase. As part of self-help system
Review/implement proactive chat based on customer profile/issue
Compile present analytics/reporting using embedded RNT (software) tools
Review/address CSAT surveys/transcript responses
Recommend performance improvement areas
Review hoops effectiveness and recommend alternative/additional hours and agents.
The ideal candidate should have experience working and optimizing pro-active chat, lean/six sigma experience, analytics experience and drive collaboration across multiple stakeholders.
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Mohali, Punjab, India axmiyan hr solutions private limited Full timeApply for Director Operations Chate Process In International BPO, Career Progress Consultants in Mohali for 0 - 3 Year of Experience on
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Mohali, India axmiyan hr solutions private limited Full timeApply for Director Operations Chate Process In International BPO, Career Progress Consultants in Mohali for 0 - 3 Year of Experience on TimesJobs.com.
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