Senior Associate, Tech Support
1 month ago
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individualâs passions, growth, wellbeing and belonging. Weâre a technology company that leads with our humanityâdriving our business priorities alongside meaningful social, community, and societal impact.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
Achieve your ideal career at the forefront of innovation with Ciena. We know the importance of life outside of work, which is why our employees enjoy flexible paid time off and the freedom of working remotely. Ciena empowers our teams with competitive salaries and incentives, community volunteer programs, professional development resources, and support for our mental and physical healthâall experienced within a diverse and inclusive culture. To put it simply, weâre a technology company driven by our humanity.
How You Will Contribute:
Reporting to the Manager of Global Technical Support, as a Senior Associate, Global Technical Support, youâll provide system level post-sales support for Cienaâs customer base, including testing, troubleshooting and remote technical support for Ciena products. You may also be involved in on-site day-to-day interactions with the customer concerning all aspects of network planning, deployment and technical network issues and design.
- You will provide remote technical support (via telephone or online) for identified Ciena products 24 x 7, as well as on-site support to customers when required.
- You will use debug tools as well as lab research to aid in the resolution of the customerâs technical problems, recovering information vital to call out the incident/issue to senior engineers, including Engineering/Design, Product/Project Management, Documentation, Supply Chain or Training.
- You will partner with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide customer feedback.
- You will create, review, validate and publish required MOP/ISB/FSB documents, and add inputs to the knowledgebase (KCS).
- You will perform a Customer Lead Engineer roll for specific customers and train newly hired Technical Support Engineers.
What Does Ciena Expect of You?
Customer First â whatâs important to the customer is important to you. You make getting things done a priority.
Initiative â Youâre a self-starter who works with limited direction and is accountable for resolving issues quickly and delivering against aggressive deadlines.
Relationship Builder â you possess the know-how to build trusted, long-term relationships quickly.
Problem solver â you have the ability to readily assess a customerâs requirements and technical issues and identify optimal solutions.
You embrace change â thriving in an environment of ever-changing, challenging, and often competing priorities.
The flexibility to work independently and as part of a broader team - you thrive in a team environment, but are comfortable working independently as required.
A savvy communicator â understanding how to tailor your communications and proposals accordingly to specific audiences to ensure your ideas recommendations are understood and well-received.
A commitment to learning â about Cienaâs products, competitor offerings and customer concerns.
The Must Haves:
- Bachelorâs degree in Engineering or Computer Science coupled with experience in a technical support role with an equipment vendor in the Telco industry.
- Familiar with various types of test equipment for optical and protocol testing.
- Exposure to with system level troubleshooting on Layer 2/4 networks and associated DCN networks.
- L2: Bridging/Switching, VLANs, QinQ, CFM services, G.8032 architecture, Static MPLS-TP , STP, VPC, LACP, LLDP.
- L3: IPv4 and IPv6 routing (basic understanding), IPv4, IPv6, Routing protocols â OSPF, IS-IS, MP-BGP, BGP-LU, LDP, MPLS-TP and MPLS-TE, MPLS L2VPN and L3VPN, Segment Routing, EVPN, Seamless/Unified MPLS.
- Should have strong understanding of IP networks design on SP network
- Experience with SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.
- Basic understanding of OTN, SONET/SDH/DWDM, Carrier Ethernet protocols and a general understanding of other Switching/transport concepts
Assets:
- Experience with Tier-1 Service Provider network on planning and implementation
- Candidates having Certifications like CCNA, CCNP or equivalent
- Support expertise in the areas of Carrier Ethernet equipment, optical equipment, or associated management networks and products is a
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
-
Z1 Tech
1 month ago
Mumbai, India Z1 Tech Full timeVDO.AI is a global advertising technology innovator, providing brands with intelligent high impact solutions that win the war for consumer attention. Our solutions drive the right outcomes for brands by combining creativity, reach, and targeting across devices, enabling the upper- and mid-funnel brand objectives that all brands and agencies require, turning...
-
Customer Service Associate
1 month ago
Mumbai, India Tech Mahindra Full time**Greetings from Tech Mahindra!!! We are glad to inform you that Tech Mahindra is hiring for Customer Service Associate for Mumbai Location.** **Designation - Customer Support Associate** **Roles & Responsibility** - Handling customer queries. - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with...
-
Senior Associate
2 weeks ago
Mumbai, India Upstox Full timeLocation: Mumbai Job description summary: Meet and exceed quarterly and yearly acquisition targets, be able to measure performance goals and metrics, timelines and manage progressSourcing, recruiting and hiring technical professionals and open to other skill sets (both individual contributors and Management hires) across a wide range of rolesManaging...
-
Senior Associate
2 weeks ago
mumbai, India Upstox Full timeLocation: Mumbai Job description summary: Meet and exceed quarterly and yearly acquisition targets, be able to measure performance goals and metrics, timelines and manage progressSourcing, recruiting and hiring technical professionals and open to other skill sets (both individual contributors and Management hires) across a wide range of...
-
Collections Tech Support
1 month ago
Mumbai, India DBS Bank Full timeCollections Tech Support-(WD42697) Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximize returns against an acceptable risk profile. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. Job Purpose:- The...
-
Customer Support Associate
4 weeks ago
Sakinaka, Mumbai, Maharashtra, India Tech Mahindra Full timeLocation Mumbai (chandivali) work from office only. Education Any Graduate Experience: min 06 month to 1 year (in bpo voice) Process - Kotak securities (Stock Market process)Designation-Customer Support Associate (CSA). Date of Joining - 26th February 2024 Criteria - Only Graduates - 6 Months+ Year of inbound customer service Experienced can applyAge...
-
Ed-Tech Partnership Associate
2 weeks ago
Mumbai, India IIDE Full timeWe are actively seeking an Associate Level professional for the role of Ed Tech Partnership, a pivotal position that requires 0-2 years of experience in Ed-Tech/BusinessDevelopment.As an Ed-Tech Partnership Associate, you will identify sales leads, pitch our product to newclients, onboard them, and maintain a good working relationship with...
-
Customer Support Associate
1 month ago
Mumbai, India Tech Mahindra Full timeProcess: **Mahindra Holidays (MH) Voice Process** **Qualification**: Undergraduate / Graduate / 10+2+3 (diploma) Experience - minimum 6 months in Customer service / Hospitality / International calling experience / Telecom / D2H / Calling / Telecaller Training Days : 20-25 days **Salary in hand**: 21,000 to 22,000rs (Depends on Experience) TCTC: **6...
-
Senior Associate
11 hours ago
Mumbai, India AZB & Partners Full timePosition: General Corporate Transactional LawyerExperience: 3 to 5 Years ( Associate) Experience :- 5 to 8 Years ( Senior Associate )Designation :- Associate & Senior Associate Note :- Law firm background is mustWe are seeking an experienced Transactional Lawyers to join our reputable law firm. As a Transactional Lawyer, you will play a pivotal role in...
-
Senior Associate
38 minutes ago
mumbai, India AZB & Partners Full timePosition: General Corporate Transactional Lawyer Experience: 3 to 5 Years ( Associate) Experience :- 5 to 8 Years ( Senior Associate ) Designation :- Associate & Senior Associate Note :- Law firm background is must We are seeking an experienced Transactional Lawyers to join our reputable law firm. As a Transactional Lawyer, you will play a pivotal...
-
Senior Associate
34 minutes ago
mumbai, India AZB & Partners Full timePosition: General Corporate Transactional Lawyer Experience: 3 to 5 Years ( Associate) Experience :- 5 to 8 Years ( Senior Associate ) Designation :- Associate & Senior Associate Note :- Law firm background is must We are seeking an experienced Transactional Lawyers to join our reputable law firm. As a Transactional Lawyer, you will play a pivotal...
-
Senior Associate
2 weeks ago
Mumbai, India Vahura Full timeA leading law firm in Mumbai is seeking Associates/Senior Associates for their Private Client Practice (PCP). This is a fantastic opportunity for lawyers/ Chartered Accountants with 3-7 years of PQE in PCP to join a team that's at the forefront of providing tailored legal services to high-net-worth individuals. The services include estate planning, wills and...
-
Senior Associate
2 weeks ago
Mumbai, India Vahura Full timeA leading law firm in Mumbai is seeking Associates/Senior Associates for their Private Client Practice (PCP). This is a fantastic opportunity for lawyers/ Chartered Accountants with 3-7 years of PQE in PCP to join a team that's at the forefront of providing tailored legal services to high-net-worth individuals. The services include estate planning, wills and...
-
Senior Associate
2 weeks ago
mumbai, India Vahura Full timeA leading law firm in Mumbai is seeking Associates/Senior Associates for their Private Client Practice (PCP). This is a fantastic opportunity for lawyers/ Chartered Accountants with 3-7 years of PQE in PCP to join a team that's at the forefront of providing tailored legal services to high-net-worth individuals. The services include estate planning, wills and...
-
Back Office Associate
1 month ago
Mumbai, India Tech Mahindra Full time**Profile - Associate Customer Support** **Process - Transunion Cibil (Non - Voice/ Backend/ Backoffice)** **Location - Tech Mahindra Ltd, Oberoi Estate IT Building, 2nd Floor, Saki Vihar Road, Chandivali, Andheri East, 400072 (Nearest Metro Station - Sakinaka)** **Requirement-** - Minimum 1 Year of BFSI Experience. - Should be Graduate. - Should possess...
-
Ed-Tech Partnership Associate
2 days ago
mumbai, India IIDE Full timeJob Description We are actively seeking an Associate Level professional for the role of Ed TechPartnership, a pivotal position that requires 0-2 years of experience in Ed-Tech/BusinessDevelopment.As an Ed-Tech Partnership Associate, you will identify sales leads, pitch our product to newclients, onboard them, and maintain a good working relationship with...
-
Ed-Tech Partnership Associate
2 weeks ago
Mumbai, India IIDE Full timeJob DescriptionWe are actively seeking an Associate Level professional for the role of Ed Tech Partnership, a pivotal position that requires 0-2 years of experience in Ed-Tech/BusinessDevelopment.As an Ed-Tech Partnership Associate, you will identify sales leads, pitch our product to newclients, onboard them, and maintain a good working relationship with...
-
Senior Associate
4 weeks ago
Mumbai, India Randstad Full timeThe tasks, roles, and responsibilities pertaining to the job role of an Assistant Manager/ Senior Associate will include the following: Working on advisory projects including technical research, drafting memo, presentations and webinars, etc. Review of transaction documents such as shareholders agreements, constitution documents, share subscription...
-
Senior Associate
4 weeks ago
Mumbai, India Randstad Full timeThe tasks, roles, and responsibilities pertaining to the job role of an Assistant Manager/ Senior Associate will include the following: Working on advisory projects including technical research, drafting memo, presentations and webinars, etc. Review of transaction documents such as shareholders agreements, constitution documents, share subscription...
-
Tech and executive support specialist
4 weeks ago
Mumbai, India Bennett Coleman and Co. Ltd Full timeAbout Function/DepartmentTGITAbout the PositionThis Tech specialist is required to support the 24 X 7 desk side End User Experience and Service Support/Delivery for day today IT Operations, key internal IT Projects, Technology Evangelism, Technology roll out /adoption initiatives and would be primarily responsible for ensuring world class Executive Support...
