Technical Business Analyst

Business analysts serve as a liaison between the customer and the product development team by collecting, analyzing, and translating customer feedback into requirements for product enhancements and development.

This role requires an initiative-taking analytical person, a prompt communicator, and an action-oriented performer who will collaborate with a team of product managers, designers, software developers, and quality assurance personnel to continually improve our software and products. To succeed, the business analyst will function as a subject matter expert on the customer and partner with internal stakeholders to ensure we deliver software and products that meet customer needs.

Key Responsibility

• Collaborate with leadership, business owners, subject matter experts, technology associates, external business partners and end-users to understand and document business requirements.

• Translates business requirements into functional requirements to make it comprehensible to developers/project team.

• Evaluate the upstream and downstream impact of each task, with an emphasis on seeing end to end picture.

• Mediate between the customer, internal stakeholders, and the product team to ensure software and products meet customer needs.

• Create acceptance criteria and other assets to guide testing and validation; help product development team(s) make critical release decisions.

• Coordinate with stakeholders to review, understand, and appreciate the work of the product development team(s) including iteration demos and presentations.

• Troubleshooting web applications – verifying reported live issues, identifying their underlying cause and seeing them through to resolution, liaising with development and product management teams where appropriate.

• Utilize tools such as JIRA, Confluence, and online whiteboarding platforms like MIRO for brainstorming and mapping exercises.

• Assisting with the setting up and configuration of test environments.

• Work and communicate effectively in an agile team environment.

• Identify gaps in test coverage and perform other testing as necessary including performance, security, accessibility, and user acceptance.

The Requirements

• The candidate must have the below key competencies

• Change and Adaptability

• Results Focus

• Collaboration

Client Focus

• 3-5 years of product or software development experience with consumer web applications, mobile apps, enterprise software solutions; or equivalent professional experience.

• Ability to communicate effectively, both verbally and in writing.

• Ability to break down and solve problems through creative problem-solving skill.

• Ability to work with a technically and geographically diverse team.

• Excellent planning, organizational, and time management skills.

• Experience in creating and delivering health care software products is preferred.

• 2+ years of testing experience would be preferred.

• Working experience in Agile team would be preferred.

• Proven experience identifying process opportunities and efficiencies.