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Senior Service Reliability Engineer

1 month ago

Gurugram, India BT Full time

Senior Service Reliability Engineer

Job Req ID: 29357

Posting Date: 28 May 2024

Function: Customer Service

Unit: Business

Location:

Dundahera, Sector 21, Gurugram, India

Salary: Competitive

Why this job matters

The Advanced Network Technician delivers hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations.

What you’ll be doing

  1. Delivers critical customer technical support for network, hardware, and infrastructure development.

  2. Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.

  3. Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.

  4. Defines the problem and develops system requirements and specifications.

  5. Prepares required documentation including program-level and user-level documentation; enhances existing software systems.

  6. Manages work and priorities through ticketing system and workflow.

  7. Collaborates with various stakeholders to remove project obstacles.

  8. Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.

  9. Participates in the migration, basic configuration and rollout of new or upgraded hardware.

  10. Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.

  11. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.

The skills you’ll need

Troubleshooting

Customer Service

Escalation Management

Continuous Improvement

Network Delivery

Vendor Management

Network Security

Network Testing

Network Configuration

Technical Documentation

Network Integration

Network Implementation

Requirements Management

Incident Management

Event Planning

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

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