Territory Manager- Customer Experience Job Details Hero Motocorp

2 weeks ago

Udaipur, India timesjobs Full time
Territory Manager- Customer Experience
Date: 3 Jun 2024
Location: Udaipur, RJ, IN, 313001
Company: Hero Motocorp
Function
India BU
Pay Band
E4 to M2
Role
As the Territory Manager- CE you will be part of the Customer Experience and will report to the Area Service Manager. The purpose of your role will be:

To ensure maximum customer connect to enhance customer experience

To facilitate Value Added services to the customer to enhance business penetration in order to generate more revenue

To implement the Balanced Scorecard approach and points

To provide product support in the field

A purpose-driven role for you
Your key responsibilities will include, but not limited to:

To drive revenue growth and maximization of profitability in Dealer Service

To increase the Happiness Index (CEI & CES) and work on reducing customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops

To ensure the timely submission of Warranty and FSC claims by the channel partners.

To reduce non-claiming channel partners, reduce warranty rejection, etc.

A Day in the life
As the TM- CE, your day will start by strategizing and making plans on how to drive revenue growth and maximize it. This role will allow you to interact with different stakeholders from internal to external and provide you an exciting opportunity to explore how to make a difference in the satisfaction levels of the customers directly
Academic Qualification & Experience

BE / B Tech (Mech)
Minimum 2-3 years as Territory manager in any OEM

Technical Skills/Knowledge

Knowledge of Product & Variants
Knowledge of systems & processes at Hero & channel partner
Channel Management
Technical/Commercial skills (DMS & SAP)
Proficiency in MS Office(Advanced Excel)

Behavioral Skills

Customer Complaint Management
Inter-personal relationships/People Management Skills
Effective Time Management
Business Communication
Effective Decision-making

What will it be like to work for Hero
As the worlds largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of Indias proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation, and aiming for the very best. Choose to be with the best, choose to be your best.
About Hero
Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior, and eco-friendly mobility solutions for its millions of customers around the world.
Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America, and the Middle East.
We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision Be the Future of Mobility, Hero MotoCorp plans to achieve its next 100 million sales by 2030.
We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorps eight green manufacturing facilities are spread across India (6), Colombia (1), and Bangladesh (1).
Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.
In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 its first EV in India and plans to launch the product in global markets.
We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket, and motorsports. Hero MotoSports Team Rally is one of Indias flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorps Global Corporate Partner.
Read more about us.
Be with the best. Be your best. Catch-up on all our latest openings.
Recruitment assessments We at Hero are equal opportunity employers and committed to a policy of treating all employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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