Google Dialog Flow Engineer

1 month ago

Bangalore, India NTT DATA Services Full time

Req ID: 268014 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Google Dialog Flow Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN). 
 

•    Bachelor’s degree, or equivalent in Software Engineer, Computer Science, or closely related field with an overall IT experience of 8-10 years.
•    Minimum of 3-4 years of hands-on experience in designing, implementing and develop virtual agents on Google Dialogflow CX platform. This includes working with client personnel to identify functional requirements, lead others in the identification, justification, design and implementation of the client's contact centre.
•    Translating the client's business requirements into specific agent application designs for large, complex, or leading-edge Dialogflow CX Virtual Agents.  This includes understanding flow designs and developing corresponding Dialogflow CX agent architecture, design, flows, pages, intents, routings, test scripts, evaluating Dialogflow CX Machine Learning intent’s classification models.
•    Hands-on experience with Google Dialog Flow CX as well as other components within the Google Contact Center AI suite of capabilities.
•    Experience with design of Google DialogFlow CX and underlying Google Cloud Platform (GCP) services.
•    Experience with CCAI Insight framework.
•    Good to have experience with ML or AI NLP technologies – delivering solutions successfully to production.
•    Experience in application development lifecycle using Agile Scrum / SAFe methodologies.
•    Intermediate coding experience with webhooks and coding in JavaScript/Node HJs.
•    Good communication skills and proven ability with client-facing conversations.
•    Good to have the ability to design Dialogflow CX flows and development artifacts from requirements documentation and workshops.
•    Basic contact centre fundamentals knowledge.
•    Working knowledge/Awareness of AI Insight and other contact centre software (e.g Genesys).
 

 

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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